Please help, it's been 7 days since the original post.

It's been a week already, please help me, I needed the set urgently, not a week ago. Hello, I bought the BB-8 set in the in-game store a week ago. The money was debited after the purchase, but the characters from the set still haven't appeared in my inventory. The store also stopped offering special promotions. Can you help me with this? Ally code: 456-423-633. My nickname: Samedi. I will also leave the receipt. It's been almost a week since the purchase. I need this set urgently.