Cannot claim the Modern Photo Frame | The Lens of Imagination

Question

When playing on PC (Win 11 OS build 26100.6584, no CC or mods) I cannot claim the Modern Photo Frame for the Forever Friends event quest The Lens of Imagination. I tried to claim it in the event before heading to the park and it said it was still locked (and the Flex & Form Top). So I went to the park just in case I somehow didn't have the right amount of EP. I was able to complete the rest of the quest stuff but claiming the frame.

It's almost like the claiming process froze or I was not awarded enough EP to reach that reward.

I have also repaired the game, cleared cache and restarted my computer. Is there anything else I can try to get past this?

rosemow · Answer

The event screen says that you have already claimed the Modern Photo Frame. Does it show up in build mode when you search for it by name using the search bar? If it does, then by buying it, the task will be fulfilled.

smmurrsiebutt · Answer

Forgot to include this screenshot saying the item is available for claiming&nbsp;&nbsp;

wfw4jtsgzgov · Answer

I don't know if you found it already but I was having the same issue . I do have tons of CC and maybe this is the reason it doesn't show for us but this is how I found it.&nbsp; Go to build mode . Go to Objects by function . From the drop down option make sure is set to All. Then under filter items select Special and check only the event rewards option. The frame shows there as both landscape and portrait options.&nbsp; Hope this help

smmurrsiebutt · Answer

rosemow​ It is showing up now in build mode after the update this morning! But it was not there yesterday. I checked in build mode before(and after) I tried repairing the game. Thanks!&nbsp;I will say after adding a photo to the frame after I bought it in build mode this morning the progress in the event still shows the item as locked which is concerning.&nbsp;&nbsp;

crinrict · Answer

The magnet ? You need 25 more points for that.
Did you do any of the optional tasks (there's a few where you need certain packs). If not, that's why you haven't gotten it yet. Don't be concerned there's a few extra rewards at the end that one doesn't really need cause you can just get them in the game anyways. You should get all the event rewards even if you don't do the optional tasks.