Forum Discussion

sadtigger's avatar
sadtigger
New Novice
26 days ago
Solved

Cannot travel

After this latest update I am stuck on the travel screen. The box blinks and I cannot click on the x or the check. I alt f4 to close my game

freezing
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    26 days ago

    sadtigger​  Please try a factory reset and see whether the issue persists.

    • Close the game
    • Rename the Sims 4 folder in Documents > Electronic Arts (pick whatever new name you want)
    • Run a game repair (EA App > Sims 4 > Manage > Repair OR Steam > Sims 4 > Properties > Installed Files > Verify integrity of the game files
    • Launch the game.  Your saves and other data won't load, but it will still all be intact in the folder you moved and can be restored later
    • Start a new save and see whether you still have this issue
    • Don't use a Gallery sim or anything you've created, just a fresh sim on a default EA lot
    • If you need help restoring your saves and other user content, feel free to ask

5 Replies

  • crinrict's avatar
    crinrict
    Hero+
    26 days ago

    Hi sadtigger​ 

    could you please provide the following info:

    • Are you using any mods/cc in your game and if so, did you test without them ?
    • Is this for a specific save only or also if you test a new one ?
  • sadtigger's avatar
    sadtigger
    New Novice
    26 days ago

    No mods or cc It is all saves even created a new character

     

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    26 days ago

    sadtigger​  Please try a factory reset and see whether the issue persists.

    • Close the game
    • Rename the Sims 4 folder in Documents > Electronic Arts (pick whatever new name you want)
    • Run a game repair (EA App > Sims 4 > Manage > Repair OR Steam > Sims 4 > Properties > Installed Files > Verify integrity of the game files
    • Launch the game.  Your saves and other data won't load, but it will still all be intact in the folder you moved and can be restored later
    • Start a new save and see whether you still have this issue
    • Don't use a Gallery sim or anything you've created, just a fresh sim on a default EA lot
    • If you need help restoring your saves and other user content, feel free to ask
  • sadtigger's avatar
    sadtigger
    New Novice
    26 days ago

    I forgot repairing is a thing. All good now. Thanks for the quick response!!!

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