Loading game error

HI pinkalandes​ 

you have removed an cc item that gave an infant a milestone. 

To fix this, please add this mod: https://www.patreon.com/posts/mod-milestone-81237568 (File 2: CC/Mod Object Fix) to your game, make sure script mods are enabled and then run the game.

You should no longer get an endless loading screen

Save the game under a new name. After that you can remove the mod again.

As an alternative you can just put the cc object back into your game. It's most probably a custom playmat.

I reached out to EA this evening about the bug that’s completely broken my game since I brought the adventure awaits pack. Just continuous loading screens, game is completely broken. I contacted EA to ask for a refund for the expansion pack “Adventure awaits” as it’s not working and has broken my game. They responded by saying that the game team will be looking into it and that they couldn’t give me my refund due to limitations . They also couldn’t tell me how long it would take them to fix the problem so again I asked about my refund to which they responded that my transaction isn’t eligible for a refund and sent me a link to their website that says if any EA game that is released and brought within 72 hours and it doesn’t work due to technical issues due to EA then we can request a refund” . So I sent the quote of what it says on their website and was still denied a refund. I expressed how disappointed and upset I was as someone who has been playing sims for 19 years, spent thousands and has never asked for a refund. Sold for what? 55 billion and you can’t refund the people who’s games are completely broken £35 back. Never been so let down by a company before. 

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>372eca206095ef0068e0ea73</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-10-04 10:38:10</createtime><buildsignature>Local.Unknown.Unknown.1.118.257.1020-1.300.000.223.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1114</categoryid><desyncid>372eca206095ef0068e0ea73</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0xcdf3a7b2' (KeyError: 'Object not found: 0xcdf3a7b2')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 512, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1767, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1399, in on_update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 741, in on_hit_their_marks&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1142, in _set_zone_state&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1196, in send_all_milestones_update_to_client&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1114, in _get_milestone_update_msg&#13;&#10;KeyError: 'Object not found: 0xcdf3a7b2'rtim=0&#13;&#10;Client Session Time: 37.27&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,566,0,6079&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: Intel(R) Iris(R) Xe Graphics  31.0.101.5186, GUID: FA2CAD8B-ED87-11EF-96C0-F0E6A54C1350&#13; &#10;</desyncdata></report>
</root>

What am I copying and pasting ? The last exception file? Can you let me know if I’ve done it correctly above please and what happens next? 

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.

Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

I’ve tried going back on this morning and I’m not even getting the game service error message anymore . Just continuous loading screen.. I’ve removing my mods folder, repairing the same and I tried to delete all the last exception files and when I tried to load again it just went onto loading screen. When I checked my files I had a new “last exception” file appear in my sims 4 folder. 

Hi, I’m playing with mods but I’ve removed them and still getting the same issue. Will upload a pic very soon.

Hi pinkalandes​ 

are you playing with or without mods ?

Could you also please post the error you're getting ?