Forum Discussion

Community Manager

19 days ago

Pack Selection Technical Issues and Feedback Thread

Sul Sul Simmers!

With the August 19th base game update, we've enabled a new feature called Pack Selection on an opt-in basis for all players. If you're interested in enabling this feature, please see the patch notes here for instructions.

We're creating a thread here to capture any issues or feedback you might have related to The Sims 4 and Pack Selection.

If you are seeing the error message "Game data is still loading, please wait…" you can resolve this by closing The Sims 4, then deleting the usersettings.ini file from The Sims 4 install folder (default directory is C:\Users\<username>\Documents\Electronic Arts\The Sims 4) and running a repair.

The error message appears here:

If you're reporting a bug or technical issue you believe is related to Pack Selection, please use the following template:

Platform:
Which language are you playing the game in?
How often does the bug occur?
What is your current game version number?
What expansions, game packs, and stuff packs do you have installed?
Steps: How can we find the bug ourselves?
What happens when the bug occurs?
What do you expect to see?
Have you installed any customization with the game, e.g. Custom Content or Mods?

To help us better understand the technical aspects of the issues, we would also appreciate if you could provide additional information to us as well:

PC:

Press the Windows key and type "Dxdiag" into the search bar.
Click on "Dxdiag.exe" or press enter.
When the DirectX Diagnostic Tool opens, click on "Save All Information".
Save the .txt file to your desktop for easy access.
Attach to your post here.

Mac:

Click on the Apple icon, top left in the menu bar, then About This Mac
Provide the following information in the window that appears:
- Model
- Year
- Chip/CPU
- Memory
- OS

And finally, any screenshots, video footage, or save files (please send the link to @TheSimsDirect by clicking here, additional instructions here: http://x.ea.com/74420) you can share of issues occurring are of great value to us as well. We look forward to your feedback and working together to enhance your Simming experience!

how tos

21 Replies

flauschtrud
Seasoned Ace
22 hours ago
I wanted to test something with the pack selection, but I'm not even able to unload any packs. I'm getting the "Game data is still loading" symptom even before ever interacting with new feature.
Removing the user settings and repairing the game didn't change anything about that.
EA_Cade
Community Manager
2 days ago
Heya MavkaStepova

Could you let me know what you mean by "The second one helped. Kits work after adding saves and mods."?

We're trying to file a bug for this issue and need to know how exactly you ran into / resolved this issue.

Thanks!
TipperBinx
Seasoned Newcomer
2 days ago
Oh, that is good to know! I haven't experienced a problem but have been afraid to try this feature after hearing others coming across this. I was trying to be proactive to find out a solution, should I experience the problem. That is good to hear that this has not been reported on console so far. Thanks!!
MavkaStepova
Seasoned Newcomer
2 days ago
Cleaning all mods out doesn`t help. Kit`s just not appearing as available for play. But they are marked as owned in the collection interface.
Repairing files was performed on a clean game without mods or saves; 57 files needed repair. Somehow, the delivery through Steam failed (the packs were uploaded after the claim as usual).
The second one helped. Kits work after adding saves and mods.
MavkaStepova
Seasoned Newcomer
3 days ago
Can`t turn on the fresh pack in the new menu.
Just bought fresh kits Essential Glam and Grunge Mudrum, and there are no options to turn them on.
The game just keeps saying that packs are not available. But in the interface of the store, it knows I own them.
I have mods, but none of them should affect this aspect.
New Items and CAS objects are also missing in my game.
Several game reloads, reload to view all Packs option, and cleaning cash files are not helpful.
EA_Cade
Community Manager
3 days ago
Heya TipperBinx

Have you run into this issue on console or was this a hypothetical?

We've only seen reports on PC so far, but if you're seeing it on console I'll flag it to the team ASAP!
TipperBinx
Seasoned Newcomer
4 days ago
If we are playing on console (such as PS5), is there a fix in place if we receive this error since we cannot follow the steps for PC/MAC players? Thanks!
onyx779
Seasoned Traveler
4 days ago
That's how I found out too. I got stuck on the DOWNLOAD COMPLETE popup
EA_Cade
Community Manager
4 days ago
Hey all,

I've added this to the above post as well: If you are seeing the error message "Game data is still loading, please wait…" you can resolve this by closing The Sims 4, then deleting the usersettings.ini file from The Sims 4 install folder (default directory is C:\Users\<username>\Documents\Electronic Arts\The Sims 4) and running a repair.

The error message appears here in game:
Bluebellflora
Hero+
5 days ago
9dg43vl72b03

9dg43vl72b03 wrote:
Now we can get the packs back. How do we fix this?

Please can you confirm whether you meant to write "Now we cannot get the packs back"?

Did you make sure you hadn't loaded any saves? It's really important you don't have saves loaded to avoid corruption. Did you not see these warning messages?