Forum Discussion

othdren's avatar
othdren
Newcomer
20 hours ago

Saves are not loading adn new household creation is also not working

When opening the game the following error shows insteadt of the houshold name and when trying to load that houshold or any other there is a error popup that saving the game did not work.

 

using the solution described here is not helping, it just crashes the game directly when trying to open it.

when creating a new houshold, it crashes, same as after the fix from the link.

https://forums.ea.com/idea/the-sims-4-bug-reports-en/start-here-crashingback-to-mapendless-loading-patch-117-221/12512130

 

Platform: 

Edition    Windows 10 Home
Version    22H2
Installed on    ‎27.‎04.‎2021
OS Build    19045.6332
Serial number    4WVQ9FFR400485

No Mods

Located in Germany

Specs:

Device Name    LAPTOP-LM6J5JA8
Processor    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz   2.42 GHz
Installed RAM    8,00 GB (7,68 GB usable)
Storage    238 GB SSD SAMSUNG MZ9LQ256HBJD-00B
Graphics Card    Intel(R) Iris(R) Xe Graphics (128 MB)
Device ID    74025A3D-3F2A-4FA7-AE6F-4D1A3E7666CE
Product ID    00325-97209-51360-AAOEM
System Type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

crashing
never cc or mods
pc

2 Replies

  • crinrict's avatar
    crinrict
    Hero+
    18 hours ago

    Looks like something is blocking your user files.

    Are you using any other security software than defender ?

    If not try the following

    1. Go to Viren- und Bedrohungsschutz
    2. Scroll down to Ransomware-Schutz
    3. Click on Randomware-Schutz verwalten
    4. Click on Blockierungsverlauf
    5. you will then see all programs that have been blocked
    6. Click on them all until you find a exe related to the Sims 4 (TS4_). There's several so depending on your computer, you may see a different one that mine. then allow that entry.

       


       

     

     

  • othdren's avatar
    othdren
    Newcomer
    21 hours ago

    so, i tried following the instructions here to remove the sims4 folder from the Documents and then repair the game, but now it crashes at the opening of the game 😓: https://forums.ea.com/idea/the-sims-4-bug-reports-en/start-here-crashingback-to-mapendless-loading-patch-117-221/12512130

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