Forum Discussion

Xemisa2World's avatar
Xemisa2World
Rising Adventurer
4 months ago

Help! Sims 4 PS4 Suddenly Shut Down Data Corrupted!

The Sims 4 on PS4 suddenly went to the following blue screen and would not load up again: Is it possible to have the game running again by deleting the Autosave, or is it necessary to delete and download again? What happens to restored Happy at Home Rewards, Grim Reaper's Rewards, and pre-order content if downloaded again? Why did this happen at all on console on an unmodded game? This copy has High School Years, Lovestruck, Cool Kitchen, Get to Work, City Living, Outdoor Retreat, Desert Luxe, Backyard, Spooky Stuff, Spa Day, and a few others in case that is relevant. The internet connection has also been poor with this location, was that a factor? Please help! 

playstation
xbox

8 Replies

Sort By
  • RheaFallout's avatar
    RheaFallout
    4 months ago
    @Xemisa2World Hi I had this happen a few months ago, I had to do a complete uninstall and reinstall of the game and all dlc (but whatever you do don't delete application save data from within the ps4 settings menu or you'll lose all your sims save files) go to your sims game on the ps4 home screen, press options and uninstall from there. Unfortunately I lost the save file I was playing when it corrupted ☹️ but the game will work again. I was very anxious when it happened so I hope this helps.
  • Xemisa2World's avatar
    Xemisa2World
    Rising Adventurer
    4 months ago
    @RheaFallout Thank you so much! Reading your solution gave me hope. I am back on the game now after a battle with it not loading, then a blue screen, then a black screen, then finally it loaded, the Reaper's Rewards screen popped up, it asked me to confirm EA License, then I had to adjust my screen to my TV again and sit through all the DLC/packs introduction screen pop-ups. I am attempting to save to Gallery now. I have more to say on this solution, because I used your answer, but with a slight adjustment. Want to make sure it works, then will write promptly about what I did. Thankfully, you gave enough information to help me figure it out. Hopefully, I am back.
  • Xemisa2World's avatar
    Xemisa2World
    Rising Adventurer
    4 months ago

    Unfortunately, it shut down again and said corruption. This is very frustrating. 

  • Xemisa2World's avatar
    Xemisa2World
    Rising Adventurer
    4 months ago

    @simsplayer818 Thank you for this information. I have a few questions before following these steps:

    1.) What will happen to the Library and the cloud Gallery for the affected EA account? Will uploaded sims, families, creations, etc. and houses/rooms still be available? My main concern is being able to access previously saved creations.

    2.) Can I reload a previously saved User Data (on USB from September, before any corruption) to fix this issue? Haven't attempted that yet because I don't know how that would affect the Rewards Events. I intended to write about what I did, but my game only worked for 1-3 hours before crashing again.

    *What I tried already: I deleted the Autosave and all 10 save files and Library while keeping my current User Data (from October), then restored my previous data from USB, but I didn't overwrite the current User Data with my September save. Everything seemed to be working for a while, then it suddenly went to that blue screen.

    3.) If I uninstall and reinstall, what happens to the Library and Gallery saved creations? What happens to Reaper's Rewards and Happy at Home Rewards?

    4.) Can anyone specify what is contained within User Data? Where are the Rewards saved on console?

    Thank you!

    *This was what I tried that allowed game to work for a few hours before it crashed again.

  • Xemisa2World's avatar
    Xemisa2World
    Rising Adventurer
    4 months ago
    @simsplayer818 Also, after comparing notes with @RheaFallout, both of us were on PS4 using Lot Challenges when our issues happened. The Mold Challenge and Off-the-Grid Challenge independently may be triggering this issue. I hope that can join a report for the Reaper's Rewards Event, at least on PS4. I am also speculating on whether or not some glitches related to the Reaper's Rewards are caused by For Rent or High School Years objects or features. Additionally, the newsletters or mailbox may have something to do with glitches during this Event.
  • simsplayer818's avatar
    simsplayer818
    Hero
    4 months ago

    @Xemisa2World  there is an open bug report for Off Grid lots in our bugs section here:

    https://answers.ea.com/t5/Bug-Reports/OPEN-Off-the-grid-lot-challenge-keeps-lot-from-loading-Error-109/m-p/14051036#M293494

    I can't find an open bug report for the mold challenge with the exact problem you describe but you can start a new one in bug reports, here's the index for you.

    https://answers.ea.com/t5/Bug-Reports/bd-p/The-Sims-4-Bugs

    You might have done one before but if not, just select New Topic. It should prompt you with a bug template to fill in. It's important to list your packs (or the ones you don't have if you have most of them) so they can replicate it. Also explain that you've already been through console troubleshooting.

    There are issues with the mailbox with the Reaper Event and they are testing a fix that could be rolled out soon, in fact I think we can expect a few fixes for the event soon but there's a tip from EA to replace your mailbox with the "Ol' Rusty Mailbox". You can try that if you want to. The other bugs for the Reaper Event are here:

    https://answers.ea.com/t5/Bug-Reports/READ-FIRST-Reaper-Rewards-Known-Issues-List/m-p/14176425#M299962

    Hope this helps.

  • simsplayer818's avatar
    simsplayer818
    Hero
    4 months ago
    @Xemisa2World You might get those technical answers from PlayStation support. I'm on Xbox Series X.
    The Gallery wouldn't be affected as it's for all players. The Library is your personal content. As I've never carried out these steps on PS I can't speculate about the effects though. I previously played other Sims games on PS 1, 2 and 3.
    It seems that different players do lose rewards with the Reaper Event so I wouldn't like to guarantee you'd get those rewards back. You should, but I couldn't say for certain.

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,075 PostsLatest Activity: 5 months ago