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ScXrlett3's avatar
ScXrlett3
Seasoned Newcomer
9 days ago
Solved

I can’t buy just my first pets stuff pack!!

So I play on Xbox and I have a disc that includes the expansion pack of cars and dogs. However when I try to buy my first pets stuff pack, it doesn’t register that I have the expansion pack already and wants me to buy cats and dogs again. Even going through the bundle route it still wants me to pay for both. Even on sale Im not spending £20 quid for a £6 stuff pack. This needs to be fixed and I just really want hamsters in my game.

expansion packs
stuff packs
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 days ago

    ScXrlett3​ 

    Thanks for those details! In that case you'll want to get in contact with Xbox support here so they can look into this a bit further and explore your options for this bundle. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi ScXrlett3​ 

    Cats and Dogs in the Xbox is currently bundled with My First Pets Stuff, the cost of this bundle is the same as purchasing Cats and Dogs DLC on it's own. If you already own Cats and Dogs, you only need to purchase the My First Pets Stuff pack. 

    If you only wish to buy My First Pets, you can add the Cats and Dogs bundle with My First Pets to your cart, and only be charged for My First Pets at checkout.

  • ScXrlett3's avatar
    ScXrlett3
    Seasoned Newcomer
    3 days ago

    HiEA_Solaire​ 

    i do have cats and dogs on my sims 4 disc as it was a bundle disc. The game does give me cats and dogs but when it comes to buying my first pets it doesn’t think I have it and wants me to buy it again. Even when I go through checkout it thinks i haven’t got cats and dogs

    Plz help me 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 days ago

    ScXrlett3​ 

    Thanks for those details! In that case you'll want to get in contact with Xbox support here so they can look into this a bit further and explore your options for this bundle. 

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