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TamzinDobberr's avatar
TamzinDobberr
Newcomer
7 days ago

Packs on console won’t work!!

Hi I have bought loads of packs for the sims 4 and have never had a problem with using any of them on my console but all of a sudden it’s only showing that I have 3 packs when I don’t I have nearly all of them, I have uninstalled all of them and reinstalled them, tired resting my Xbox the lot even went to the help page to see if that helped and nothing is fixing my problem please can u help me!!! This all happened after the latest update on my sims game and it has messed up all my library and saves! 

downloads
expansion packs
game packs
kits
stuff packs
updates
xbox

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hi TamzinDobberr​ 

    First, please try these steps to ensure your DLC is all fully installed:

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC

    If your packs are showing as unowned, please look over the Xbox purchase history for your account to verify you're logging into the correct gamertag. 

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