Re: [FIXED] [XB] Crashing during travel, save the game, in build mode

So I've been experiencing this issue for a while

As have many other players 

From the forms I've read the suggestions are to make a new thread as the issues reported and fixed on the new update hasn't resolved the issue that we had already raised prior to this fix. 

It's extremely frustrating that we have to keep reporting this and repeating ourselves again and again with the issues we are experiencing 

Once trying to travel to a different destination or trying to interact with the camera and computer the game completely crashes the screen goes black and reloads back to the home screen. 

I made a video of the crash as requested on my previous report for this bug. I'll provide the link below so you can see this yet again.... 

However on we are still being required to provide more information on the bug when it's been shown and described in many different ways by many different users.

Please get this fixed I am actually bored of reporting the same issues over and over again 

https://youtu.be/utDxQB0nyWQ

Please update to V1.29 on your console.

XB1 Update and Power Instructions

If the crashing while travel or exiting the CAS/Build mode, or when saving and exiting still occurs please let me know.

@PoptartJuniper Its still crashing after update why did you think it wouldn't? It didn't say in the patch notes that it was fixed i really dont think it will be anytime soon i think console players are very neglected

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? TheSims4_1.29.80.2300_x64__zwks512sysnyr
What expansions, game packs, and stuff packs do you have installed? City Living, Vintage Glamour Stuff, Perfect Patio Stuff, Luxury Party Stuff, Cool Kitchen Stuff, Dine Out, Romantic Garden Stuff, Get to Work, Backyard Stuff, Cats & Dogs, Laundry Day Stuff, Get Together, Spooky Stuff, Seasons, Outdoor Retreat, Jungle Adventure, Get Famous, Movie Hangout Stuff, Bowling Night Stuff, Fitness Stuff, Spa Day, StrangerVille, Island Living, Moschino Stuff, Realm of Magic, My First Pet Stuff
Steps: How can we find the bug ourselves? setup a character, load some things in each world. start taking care of a pet, attempt to take pet to vet. or load the world and wait 2 mins.
What happens when the bug occurs? The game will immediately crash. The game will instantly stop working and screen turns black and goes right back to Xbox dashboard/main menu. (no error is produced, no explanation as to why this is happening is shown). the game just crashes and i can no longer play it.
What do you expect to see? I expect the game to function.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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i could include a video, but all you will see is this:

the game loads,

i choose play to continue the game,
the world map loads up,
I press play to start the world i choose,
the picked area loads up,

i see buildings and all my stuff,
then i can just spin the view around (right thumb stick push to the right or left and and up down)
i do this for about 2 mins and the game will immediately crash to black and stop working and exits.
OR
i can choose to visit the vet and it will crash after it starts the moving to new area animations

basically no matter what i choose to do, the game crashes after a few minutes (no more than 5mins, no less than 2mins)

i am unable to play the game at all at this point.


Things i have tried to fix this issue:

Every "Help" thing on this forum,
I have deleted the save
I have deleted the auto save and redownloaded it from the cloud
I have uninstalled the game and reinstalled it

I have completely factory reset and deleted my hard drive on my xbox and started from scratch
-installed the xbox os
-installed the game
-installed each DLC in the order that it was released for console by date (there is only 4 that i do not own at this point)


No matter what i choose to do, it will crash every time, there is no work around for this, there is no quick fix, this is a programming error somewhere that needs addressed.

the only other thing i can provide here is my console version: perhaps that is the issue in conjunction with your game
Console OS Version 10.0.19041.3980 (rs_xbox_release_2008.200721-0000) Shell Version 1.0.2007.20007

New Patch same Problems! The game continues to crash when traveling and exiting not only build and buy mode but CAS as well.

@HindeanODB I've moved your post to the current thread on this issue. Please read and do the troubleshooting in this post here XB1 Crash for Travel/Save/Build/CAS Troubleshooting. I would try deleting your autosave from your console and cloud and letting the game generate a new one. This has helped others but not everyone.

Other users have had success migrating their sims to a new save by saving everything they want to save into the library and placing them in a new game. A thread discussing this is here Very Frequent Blue Screen Crashes

PS4 users are submitting saves to the bug team to have this looked at, unfortunately only PS4 and PC users can share saves.

EA is aware of this issue and looking into it.

You did not provide any answers to my questions regarding your crash, and it sound similar to the already reported issue.

My main family's home lot crashes like crazy. If I save after 10 minutes of gameplay it crashes without saving ant gives no error code. Then I'm looking at 4 long loading screen just to get back to the game. Also happens on most played lots when leaving build mode while playing as a member of that lot. My main household has a veterinary business and that lot never crashes but the house lot does. Also if I travel to the veterinary clinic by clicking the cash register, then the airplane it never crashes. So basically most of my lots crash coming out of buildi mode, when traveling to world map, and when returning to the main menu screen.  Sometimes it crashes coming out of CAS.

Also having pretty bad lag issues at the veterinary business and hosting events when giving a command.  I see it go into the queue but wastes a lot of time before performing it.  If managing a n employee it may even cancel the command in the queue on its own. Promotions and training has become an awful chore that wastes so much time on the clock. I have to constantly argue with the queue until it finally performs. 

I'm playing on Xbox One, I own all packs, everything is updated, cache has been cleared multiple times and I've uninstalled the game  and reinstalled it.  I'd like to add that uninstalling/reinstalling is such a waste of my time. Not once has that ever solved any of my problems in the  game. 

Really need a fix here guys!  Please get someone working on a patch fix. We don't need anymore packs until the game is properly working. 

@CrypticKam Some of the stuff, like queue dropping is reported as a bug on the bug forum. You can find the full list of active issues here: [Read First] Compiled list of reported Issues. 

A thread is here in the console forum [Read First][Current Issue] Game Issues or Crashes Patch 1.29 (July 23 Update) and that covers some hot topics as well as where to put your bug report issues.

I know I've linked you stuff before so I apologize if this is a repeat, just trying to make sure people can find the threads that relate to their issues, and get all those "Me Too" buttons clicked on bug reports so they get attention.

My Sims doesn’t load up now and when it does it just crashes no matter what im doing... the update was not a help for console players... 

I don’t use cc or mods...

I do use gallery lots and families.

I am on Xbox....

I own majority of the packs but I refuse to buy anymore in the less few months due to the fact the game is bug infested....

My game doesn’t load up and when it does it crashes when I try to loAd into a lot.... or I get on the lot... I dnt press anything then I crash... I try loading in commercial lots... I crash.. 

I tried starting a new game on a new account clean slate... I crashed trying to start the game but eventually got in made a new chick then started a tiny home build... I crashed during the build....

I’ve completely stop playing and it’s killin me😭

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.31.106.2300
What expansions, game packs, and stuff packs do you have installed? All of them other than spooky stuff and luxury party stuff.
Steps: How can we find the bug ourselves? By going into build mode then exiting build.
What happens when the bug occurs? It won't let me move then it freezes then it takes me to my home screen.
What do you expect to see? I expect my game not to crash when I exiting build mode,
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Cannot add video 

On Xbox1, I got two households where I got the issue of crashing when exiting build mode.

Usually the first time I open buildmode and exit it all works fine but if I do it a seconde time the game crashes.

The weird thing is that (at least for now) it is just happening for those 2 households on their homelot.

This has started after I installed NK btw.

In the houses that you're playing in do they have basements? 

Ive noticed if I play a house hold with basements the crash happens more often same with having a pregnant sim in the house also

@helenajade863they do have basements.

But I've been playing with a different household now and they got a basement too, no crashes so far.

Its a memory issue that causes the crashing the more objects or packs you use will cause it to happen there's nothing you can do to fix it until ea free up memory space they've already done it for ps4 in the last update it was in the patch notes i play on ps4 and my game is fine now so hopefully xbox will be fixed soon 

@mumofharry  okay, I hope they'll do the same for XB1 soon then.

this is so frustrating, spent a whole day going through everything and then waiting for everything to reinstall and download, then the same thing is happening again now today. 
For me it's crashing when i go back into live mode, or when trying to save. 

I have literally played 1 sim day in the last 3 days, 

ive had item disappear as i don't have the content (which i do)

seems to have happened since i installed eco lifesyle 

@daneliz9265 Delete from everywhere deletes the selected save data from the console and cloud.

If you are playing on a very old save game, or a game that has a lot of played households and full lots, you are more likely to crash. Deleting everything from household and sim inventories for all played sims, and reducing the amount of items in builds may help with an old save.

A patch was put out for PS4 last month to help with this issue, but it hasn't come to XB1 yet.

I've edited my earlier post with updated information.

[XBOX ONE] My Sims 4 has been working Perfectly fine until This new update happened. After The update was installed my Game keeps crashing when I am playing in Live mode & sometimes even when I am trying to save. I have uninstalled and reinstalled my game and add-Ons as well as turning off my console, unplugging it and turning it back on. All other games play just fine and I have more then enough storage on my system so I know it’s something with the game. Again my Sims has been working perfectly fine until the new update came in place now I can barely play. I have pretty much all the expansion pack except 3 including the new snowy escape from the update & I was happy to spend my money on this game but not for things like this to happen. I need a resolution for this!

Same with me on Xbox one. They seem to be working on it for all other devices. Once its fixed for them will it fix for Xbox too? 

Patch 1.34 was just released to address the crashing introduced in patch 1.33. Please update your game and restart your console before launching your game.

This patch does not fix the longstanding crash issues reported in this thread, only the ones from patch 1.33. Please see the checkmarked post on the first page of this thread for any updates.

The 1.34 patch did not fix my issue. My game still crashes at 2am game time. Every time my sim goes to sleep, time does not automatically speed up. I've tried no sound and with sound. This is a bit ridiculous. I really don't want to uninstall all my expansions because itll take me 5 years to reinstall them all and I have a feeling that wouldn't even help the matter.

I guess my next step is to delete all my saves and hope for the best. I seriously wish there was a way on xb1 to uninstall recent updates. I believe it would've caused less of a headache. 

I understand there are people working hard on the issue, but damn this sucks.