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lilyinsimland's avatar
lilyinsimland
6 years ago
Solved

Blank the sims4 screen after launching with Origin - Mac OS Catalina 10.15.3

Hello everyone! 

I've tried to look in the other threads but I couldn't find someone with my same problem so I decided to make my own post. 

after the last Mac OS update whenever I try to launch TS4 from Origin I get a white/blank screen (see image), no signs of loading, no changes even after 10 minutes, no music, nothing.

To be more specific, when I click on the "play" button on origin the usual window opens but it's white -or black, after trying to move the ts4 folder to desktop like suggested by @Bluebellflora - and nothing loads, it just stays white/black. I don't even get to see the start menu.

So far I've tried to:

delete the "User.data.lock" from the TS4 folder

run origin troubleshooter

Move the ts4 folder to the desktop

any more ideas?

please help ☹️

mac
  • lilyinsimland's avatar
    lilyinsimland
    6 years ago

    So I've downloaded the origin reset tool, but before running that I've decided to try and repair the game first and it seems like it worked. 

    Thank you so much for the help and for providing me with those links, I saved them for future reference!

5 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago

    @lilyinsimland

    That's a very common issue and not necessarily related to Catalina. Move your Sims 4 folder to the desktop and try to launch a clean game.

  • lilyinsimland's avatar
    lilyinsimland
    6 years ago

    Thank you for the suggestion. I tried and it had no effect beside the fact that now the window is black. 

    Maybe I wasn't clear enough on my original.post but I can't even get the menu to load so I can't start a new game. I click on the play button on origin and the usual game window opens, with the difference that it's all white -or now black- and doesn't load the start menu, nothing at all. (I'll edit my original post with this info to avoid confusion)

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago

    @lilyinsimland 

    You were clear 🙂 Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

    Please run the Origin reset tool then try again, not the diagnostic tool that I think you were referring to in your original post?

    The point of moving your Sims 4 folder to the desktop is to rule out any issues with your user data such as saves/mods etc.

  • lilyinsimland's avatar
    lilyinsimland
    6 years ago

    oh my! yeah I didn't expand and didn't see the reset tool but downloaded the diagnostic one instead 😞

    I'll run that and try some of the methods suggested on the linked page. 

    Will update later!

    here's more info on my iMac

    • Operating System: MacOS Catalina version 10.15.3
    • Mac model: Retina 4K, 21.5-inch, Late 2015
    • Processor: 3.1 GHz Quad-Core Intel Core i5
    • Memory (RAM):  8 GB 1867 MHz DDR3
    • Graphics:  Intel Iris Pro Graphics 6200 1536 MB
  • lilyinsimland's avatar
    lilyinsimland
    6 years ago

    So I've downloaded the origin reset tool, but before running that I've decided to try and repair the game first and it seems like it worked. 

    Thank you so much for the help and for providing me with those links, I saved them for future reference!

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