Forum Discussion

4 years ago

Solved

[CURRENT ISSUE] Sims 4 M1 Pro/Max in full screen mode refresh rate problem

Hello, I have a MacBook Pro in M1 Pro and in M1 Max. I update my game today. I find when I play the game in full screen. It has a refresh rate problem. ether MacBook pro's monitor or an external monitor the refresh rate is always the lowest value of the system. which means 49.95fps in Macbook pro's monitor, 24fps in a external monitor. I have try in 2 Macbook, M1Pro and M1 Max. in a LG monitor or a Bend monitor. This bug will appear 100%. In the reddit, others have the same problem

https://www.reddit.com/r/Sims4/comments/q0e3ai/terrible_fps_in_fullscreen_mode_m1_mac_mini/

I have this as well on my M1 Mac mini - from what I can diagnose, something triggers my 60hz monitor to change over to 24hz instead. I’m getting a new monitor so perhaps that will help but given your report, I’m now doubting it’ll change anything. It may be worth flagging to EA as something they can change on their end.

Since there is no option for screen refresh rate in the settings in the M1 Macbook (always default), we can't change the refresh rate in mode full screen. In mode Windows, It works well. This problem never appeared in previous versions (the early November version did not have this problem). I think this bug appears on all M1 MacBooks (49.95fps in Macbook pro's monitor, 49.95 is the lowest value of the system in MacBooks monitor, but this is an acceptable value, so the perception is not strong was not found, but in an external monitor 24 fps is an unacceptable values, The problem is so severe that the game cannot be played in mode full screen.

This is a seriously nasty bug, as the screen refresh rate of 24 fps in full screen is unacceptable. I can only run it in windowed mode. I hope EA will fix this problem soon

Edit - tidied up title and and added current issue tags (Bluebellflora)

mac

SimQARobo
4 years ago
Under investigation. Accepting as solution for visibility purposes only.

Hello @khmvv @Jingqiusiyu

The team will look into this, but in the meantime, can you try changing the Vertical Sync option in the game's Graphics settings and see if that makes it better or worse?

24 Replies

Bluebellflora
Hero+
4 years ago
@runeskjold

Yep, it's a known issue. Merged into the current thread. Try toggling Vertical Sync as @SimQARobo suggests on page 1.
dhonafius
3 years ago
I’m having the same issue! It’s not horrible but it’s so noticeable when moving the screen the walls glitch. Even on low graphics and windowed. So I repaired the game didn’t work I even uninstalled and it didn’t work. I just got my MacBook Pro 13 inch M1 chip and ran fine for the first couple days. Now it’s glitchy when I move the screen
Bluebellflora
Hero+
3 years ago
@dhonafius

What about vsync enabled/disabled? I'm still not seeing this on my M1 MacBook Air so can't test workarounds.
dhonafius
3 years ago
@Bluebellflora I will try that when I get home. I have the m1 MacBook pro with apple silicon
dhonafius
3 years ago
@Bluebellflora Hey that did it! Was even able to change graphics up. Thank you so much I have been so stressed 😩 been playing sims since 2 and I’ve only started having issues the last couple years. I’ve went through 3 computers trying to find one that will play it. Even a gaming pc with NIVADA GFORCE GRAPHICS
Bluebellflora
Hero+
3 years ago
@dhonafius

Great 🙂
gcmayson
3 years ago
still no fix for this problem, even with the latest version of the game - I'm in a different, but similar situation. 2019 16" MacBook Pro - Intel (built-in display capped at 60hz) - Both of my external monitors refresh rates are cut in half when sims 4 is in full screen mode. My 60hz TV switches to 30hz in full-screen and my 120hz external monitor switches to 60hz in full-screen. Manually changing the refresh rate to the display's highest option from apple's settings automatically exits sims from full-screen and puts it in windowed mode. Pretty frustrating, actually. I have been able to get this working by 'mirroring' my external display with my MacBook and slamming my face against the keyboard about 3 or 4 times. But, I'd prefer to not go through all of that hassle when playing the sims.
MishkaSims
2 years ago
Hello! I have FINALLY (at least seemingly so) fixed this issue, I'm not sure why no one from EA or The Sims team haven't posted about this as it was a fairly easy solution. I have only tested this on the new EA App for Mac, not in Origin.
My problem was slightly different than OP's, My refresh rate would drop to the lowest value but also the resolution would switch to 720P and the screen would subtly flicker when moving the mouse in full screen. This made the game unplayable in full screen.
RESOLUTION:

You need to go into the game properties by hitting Manage>View Properties

Once there simply enter the following command into the advanced launch options: -fps_max_144
TIP: You can change the number at the end of this command to represent the refresh rate of your monitor for me its -fps_max_144, for OP it would be -fps_max_60
This resolved the refresh rate and flickering for me entirely! it also prevented my resolution switching to 720P automatically. I hope this information will help someone out! ❤️
Bluebellflora
Hero+
2 years ago
@MishkaSims

Are you using an external monitor?
MishkaSims
2 years ago
Yes, I am using a 34" Gigabyte 3440x1440, I've attached a screenshot of my display preferences panel.