Forum Discussion

pinkmeow123's avatar
pinkmeow123
New Novice
1 year ago

Add-ons not showing up in-game

Hiya! I tried to play Sims 4 for the first time in a few weeks on tuesday, but my add-ons weren't working. The "Horse Ranch" and "Growing Together" add-ons are showing up like I don't own them at all in-game, even though I do--and the EA app says that they're in my library and that they're installed in-game. The rest of my add-ons are saying that I have to install them, even though I have them installed aswell. 

I've gotten this issue a few times before, but that was solved by simply leaving the game and opening it again. I've tried clearing the cache, logging out of my EA account, repairing the game, uninstalling the game (on multiple occasions, I once deleted every single file and folder that mentioned Sims 4), uninstalling the game, reinstalling it and repairing it, removing add-on files and redownloading them through the app, but nothing is working. 

6 Replies

  • Oh, and this isn't the account in question. FYI, I didn't accidentally log in on this account--the add-ons showed up on the EA app.

  • FueledByAnime's avatar
    FueledByAnime
    Seasoned Newcomer
    1 year ago

    I am also getting this issue, I have bought almost every add on and every single one is showing as not owned making past saved games unplayable, I have also tried the troubleshooting steps you have and also had no luck 😥

  • pinkmeow123's avatar
    pinkmeow123
    New Novice
    1 year ago

    That's unfortunate 😢 I'll definitely let you know if I find a fix!

  • pinkmeow123  Please run searches for a few of these packs.  Open a File Explorer window, click This PC in the left panel, and enter EP13 (this is Growing Together) in the search field in the upper-right corner.  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.  Repeat for EP14 , which is Horse Ranch.

    Please do the same for one or two of the add-ons that you have installed but are saying you need to reinstall them.  Here's a list of the folder names:

    https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

  • pinkmeow123's avatar
    pinkmeow123
    New Novice
    1 year ago

    Seems that my add-ons are back and working! I don't know what I did, but it's working now 😊

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Heya FueledByAnime 

    We'll need the live support team to review your account details a bit further to see what's happened- here on the forums we aren't able to access your account information to take a look with you.

    Please submit a help request here to speak with live support on this.