Missliz1163 jhaleynicole Does your issue sound like this?
Can't make changes to build | EA Forums - 4976886
If so, please use that thread.
Otherwise, jhaleynicole please post in the console tech section:
The Sims 4 Technical Issues - Consoles | EA Forums
Missliz1163 Does it happen in a new save as well? Please test and let me know. And if a new save is affected, I'd like to see a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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