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MetallValkyrien's avatar
MetallValkyrien
Seasoned Newcomer
21 days ago

Digital Deluxe missing and steam packs are not in game

Hi, I was gifted some packs through steam by my sister who could not buy them though the EA app so she had to use steam.
 I've been trying to get the crystal creations and the Funeral pack working to no end. I ended up connecting my steam account to my EA account and not is is telling me I need to buy the digital deluxe upgrade which I have had for years! What is going on? Why is this so hard to get working? Why is the content I bought being deleted. please help. = (

3 Replies

  • MetallValkyrien​  To use content you own in Steam, you'll need to uninstall the EA App version of Sims 4 and reinstall through Steam.  Have you done that, and is the Digital Deluxe content now missing?  It should be available to install through the EA App, but perhaps that's not working properly.  Any DLC you own in the App can be downloaded into the Steam install and should work as if you owned it in Steam.

  • MetallValkyrien's avatar
    MetallValkyrien
    Seasoned Newcomer
    18 days ago

    THats not the issue, the issue is that it was working before. I had steam working on my steam deck with sims 4 and on my computer version the deluxe edition disappeared. I got on a messaging with someone from sims and now neither of them work after he tried to do something to my account. The steam deck now says another user owns or downloaded my game onto the deck and o the computer it just wont launch!

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