Game not making it to menu

SamwellPlays  I'm not completely sure from your description whether you've tried playing in a clean user folder, not just a reset of your user files but testing without any previous data.  If not, please do so now.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

I've been having the same issue! I've tried everything i can find and nothing will work

MercuryCometNB  Please try the clean user folder described in my previous post.  If that doesn't or didn't help, please provide a dxdiag, as requested there.

here. I already did a clean folder twice just to be sure too.

Didn't work out, so here we are

I've tried to reinstall the game again, and nothing changed. I tried the DX9/DX11 force. but my laptop cannot run DX11. so im kinda clueless

SamwellPlays  Your laptop absolutely does support DirectX 11.  Sims 4 will default to DX9 mode on your system, but you can force DX11 mode through the EA App.  Open the App, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.  That should fix most if not all of the crashing.

Separately, your C drive is somewhat low on space.  It's not critical yet, but now is a good time to start cleaning out files you don't need anymore.  Your drive is large enough in general that keeping more free space, something like 40-50 GB, shouldn't be too difficult.

MercuryCometNB  It looks like Sims 4 is crashing because it's running out of memory, because your computer's page file is small and almost all used.  You can increase the page file size, but this comes out of storage on your C drive, and you don't have a lot of free storage right now, only 17 GB.  So please clear more space, ideally enough to get to at least 30 GB free.  Then increase the size of the page file, as described here (option three):

https://www.elevenforum.com/t/manage-virtual-memory-paging-file-in-windows-11.8618/

Set the minimum to 12288 and the maximum to 16384, restart your computer, and try to play.

My laptop does not. it's the exact reason I can't play marvel rivals on my laptop. 

I tried that, and it seems to have made it worse