GAME UNINSTALLS WHEN I TRY TO RESET GAME

Question

So I’ve been trying to successfully move my game to my external hard drive and at first it worked. I used the symbolic link thing. Then I realized some of my cc/mods didn’t make it to my external drive so my sims were half naked. While trying to fix it, I’ve messed something up. Every time I reinstall the game, it creates a The Sims 4 folder directly inside of Documents instead of inside of Electronic Arts now. If I delete it, the game completely uninstalls. When I would reset before, I could just delete that file, start the game and the new files will appear like normal. Also, In this sims file there are a bunch of EP folders that weren’t originally there. Please help.

i also tried to install the game with the link extension with all my mods, saves, trays etc & it will not download. It gets stuck at 2%

I also followed another tutorial that taught me how to disconnect one drive from my computer idk if that has anything to do with it. I moved everything from one drive to my external drive.

puzzlezaddict · Answer

shesemeaux&nbsp; First, let's find out whether your user folder is still in OneDrive.&nbsp; Search in Windows for Command Prompt, open it, and enter this command:
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"
The result should be C:\Users\your username\Documents unless you specifically chose to move it elsewhere.&nbsp; If you see OneDrive in the path, or anything else you didn't intend, stop here and let me know.
Otherwise, please delete the Sims 4 folder in your screenshot, but don't empty the trash yet just in case you need to recover something.&nbsp; It looks like this folder has both user and program files in it.&nbsp; Clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and reinstall the game, but this time, choose the location you want to use on your external drive.&nbsp; It would be best to create a folder on the external, so you install the game to something like D:\Games rather than directly to D:\, as this will help prevent certain other issues down the line.
If the folder in your screenshot comes back after you trash it, right-click it and select Properties &gt; General, then list the Location, as in, I'd like to know whether it happens to be in OneDrive.
If you can successfully reinstall the game to the external and the data in your screenshot does NOT come back, launch the game once to make sure it's working, and let me know where you'd like your user data to be.&nbsp; Please list the entire file path to that location.

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GAME UNINSTALLS WHEN I TRY TO RESET GAME

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