Not able to download pack because of old order

I tried to buy the 'For Rent' pack a while back. For some reason it didn't go trough, and have been in "progressing" in my order history ever since. I was not able to cancel or get the payment to go trough. In the EA app it stated that the game was "in library" but I was not able to download it. 

I've tried buying it againg, this time I got a confirmation, the money has been withdrawn and the status in order history is completed - however I still can't download the game. I've cleared cashe and tried to repair the game, but nothing works. 

Does anyone know what to do in this situation? I really want to play the pack (and not have wasted my money)