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ScaredyCat27's avatar
ScaredyCat27
Rising Novice
5 months ago
Solved

Random Crashes

My Dxdiag + sims 4 last crash log files

My game crashes seemingly randomly and it is making the Sims 4 unplayable. I will be playing as I normally do and it will suddenly freeze for a couple seconds and completely close the game. I have tried everything I could think of to solve this, including uninstalling the game and reinstalling it, removing any mods, removing any DLC, playing on the lowest graphics settings, even completely factory resetting my computer, and nothing worked. I use all DLC and packs, I am using the mods MC Command Center and UI Cheats Extension, but these crashes happen even without them. These crashes started after the life and death update came out.

  • ScaredyCat27  Did you remove half of the text of your dxdiag on purpose?  A lot of the missing info is actually very relevant in some circumstances, and if you're providing the dxdiag for other people to look at, presumably you don't know whether that info matters in your particular case.

    At any rate, force the game to run in DirectX 11 mode.  Open the EA App, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.

5 Replies

  • naomi07060's avatar
    naomi07060
    Rising Newcomer
    5 months ago

    Im having the exact same issue. I played the same sims day 3 times. now I save every 5 minutes because of how annoying and stressful it is 

  • ScaredyCat27  Did you remove half of the text of your dxdiag on purpose?  A lot of the missing info is actually very relevant in some circumstances, and if you're providing the dxdiag for other people to look at, presumably you don't know whether that info matters in your particular case.

    At any rate, force the game to run in DirectX 11 mode.  Open the EA App, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.

  • naomi07060  Please test with no mods or custom content, and if you're still getting crashes, provide a dxdiag as well.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • ScaredyCat27's avatar
    ScaredyCat27
    Rising Novice
    5 months ago

    puzzlezaddict I didn't realize what's missing from the dxdiag was important, I was going off of what a post from several years ago said was important, here is the full dxdiag. When I click on manage it doesn't have an option saying view properties, only manage add-ons.

  • ScaredyCat27's avatar
    ScaredyCat27
    Rising Novice
    5 months ago

    puzzlezaddictI just figured out that I can run Direct X 11 mode from steam, and now my game is working perfectly! Thank you for your help!

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