Every single time i open my sims after loading it, if i close the application and try to reopen it, it crashes into a black and white screen and brings me back out of the sims 4
[CM Edit: Personal info removed]
tiffani16 I see a pile of new errors that point to the graphics driver, but the driver shouldn't be a problem after you've used DDU to remove it and reinstalled it. So this could be a hardware failure, directly or not. Before jumping to the conclusion that the GPU itself is failing, please make sure that it's not overheating while you play.
GPU-Z will track temperatures for you and is lightweight; you can leave it open while Sims 4 is running and check back whenever you want to see the current and max temperatures. Anything below 80º C is fine in that it's not dangerous; the hotspot can get somewhat hotter than that.
If you do see higher temperatures, open the case and make sure the fans are spinning. A broken fan is easy to fix and doesn't mean anything is wrong with the GPU overall.
Please also make sure that the supplemental power cables are connected properly, in fact it would be best to unplug them, blow out both sides with compressed air, and reseat the connectors. Your GPU needs one 6-pin and one 8-pin cable, and best practice is to use two separate cables if your PSU supports it, rather than using two connectors originating from the same cable.
The suggested PSU for this graphics card is 450W, although given the age of this system, I'd hope for more like 550W to be on the safe side. But the more important detail is what power supply you have: make, model, specs. A higher-end unit with a lower wattage is likely to perform better, in the long run, than a higher-wattage unit from a less reputable manufacturer.
Thanks a lot! I did try re-install the graphic drivers using DDU. My sims 4 game runs smoothly for like an hour, then suddenly the screen goes white again. Is there a possibility of broken hardware like my graphic card or insufficient PSU? I attach my updated dxdiag. Thank you
China2Crazy Did the clean user folder help? It should have if this is mod-related, that is unless you restored your mods before testing the game. Please test the clean folder if you haven't already, and if it doesn't help, provide a dxdiag, as requested.
tiffanikosh Thanks for the dxdiag, which lists some crashes of the graphics driver and various Sims 4 errors that are possibly and certainly related to the driver. So please do a clean uninstall and reinstall of the driver, as described here:
I've been having the same problem since I updated my Windows 11 on my PC. Once I open the game, it keeps crashing, whether its screen freeze or white/black screen. I attach my dxdiag info. Please let me know what you think.
I'm sure it has something to do with a MOD though
I'm on a PC and its still doing the same thing to me
China2Crazy If you have an HP gaming laptop, Victus or Omen, please try these suggestions:
Game won’t launch | EA Forums - 4992631
Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584
Or put the laptop into night mode before trying to play.
If that doesn't help, or you have a different computer, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If that doesn't help either, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
