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JoySkit's avatar
JoySkit
Rising Novice
5 months ago
Solved

Sims 4 Keeps Crashing - Unknown Issue

Hi everyone, So back in January after the update dropped, I splurged and got the Laundry pack, Wedding Stories, Love struck and Get Famous DLC's. Ever since then, the game has stopped working. I can...
crashing
custom content (cc)
downloads
expansion packs
game packs
mods
stuff packs
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    5 months ago

    JoySkit  the second crash is another one related to CPU Turbo Boost.  That's not the only possible cause, just the most common one.  It is absolutely not harmful to disable this setting, and you can reenable it whenever you want.  As for why Sims 4 is reacting badly to it now, that's not clear, but I started seeing the problem in the summer, not long after the game introduced DirectX 11 mode.

    The first crash is a generic access violation without any useful details.  The third error is a crash of the graphics driver.  Since you've already updated the driver, the next step is a clean uninstall and reinstall, and in fact it's best to try this first since this particular error is so clear-cut, at least in terms of what exactly is happening.  (Why the driver crashes can vary, but it is in fact crashing.)  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

JoySkit  Have you tried playing in completely clean user folder?  If not, please try it now:  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

I can't help with Madden issues directly, but if I see anything obviously related in your dxdiag, or an issue that could affect both games, I'll be sure to mention it.

JoySkit's avatar
JoySkit
Rising Novice
5 months ago

Just tried your suggestion above and it crashed after 2 minutes of running in the same way I mentioned above. I've attached the dxdiag file

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