Sims 4 Keeps Crashing - Unknown Issue
Hi everyone, So back in January after the update dropped, I splurged and got the Laundry pack, Wedding Stories, Love struck and Get Famous DLC's. Ever since then, the game has stopped working. I can...
Forum Discussion
JoySkit The EA App crash may or may not be relevant. Let me know if it happens again.
The Sims 4 crash looks like the result of a high-end Intel processor that the motherboard overclocks by default. Sims 4 doesn't respond well to these settings. Sometimes a BIOS update fixes the issue, so look for a newer BIOS for your board.
If you don't find one, or you'd rather not update right now, boot into BIOS and disable CPU Turbo Boost. It should be somewhere under Advanced settings, although exactly where depends on the board.
Updated my BIOS and still got a crash. From everything I'm reading, I shouldn't disable CPU turbo boost and knowing that the Sims 4 ran fine for a year on this PC with it on, I don't see why that would factor now. Below I'm listing two Sims 4 crash reports + this time I got a Windows hardware error.
Sims 4 (1)
Source
The Sims™ 4Summary
Stopped workingDate
3/8/2025 12:50 PMStatus
Report sentDescription
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exeProblem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.113.291.1020
Application Timestamp: 67c616c9
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.113.291.1020
Fault Module Timestamp: 67c616c9
Exception Code: c0000005
Exception Offset: 00000000017f7cb1
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2fd7
Additional Information 2: 2fd7a55e5877bd3575b13fb43b4fd884
Additional Information 3: e96e
Additional Information 4: e96e4ef8d1a8cf5a4877dab2c547e69bExtra information about the problem
Bucket ID: e464306813c7a56229ec6ebb74c80ad8 (1867989696849119960)
Sims 4 (2)Source
The Sims™ 4Summary
Stopped workingDate
3/8/2025 1:04 PMStatus
Report sentDescription
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exeProblem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.113.291.1020
Application Timestamp: 67c616c9
Fault Module Name: python37_x64.dll
Fault Module Version: 3.7.150.1013
Fault Module Timestamp: 60905efa
Exception Code: c0000005
Exception Offset: 00000000000529f0
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 250e
Additional Information 2: 250eb4b469b6cb6833fd29fe78f00530
Additional Information 3: 930a
Additional Information 4: 930aa8f451202389a47c531bc71c823bExtra information about the problem
Bucket ID: 626ffde6b7445db2ac887734d170dbc0 (2056024298630470592)Windows Hardware Error
Source
WindowsSummary
Hardware errorDate
3/8/2025 12:50 PMStatus
Report sentDescription
A problem with your hardware caused Windows to stop working correctly.Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff978ed79ed010
Parameter 2: fffff80287bb63e0
Parameter 3: 0
Parameter 4: 6770
OS version: 10_0_22631
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 1033Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys
