sims 4 virus (wont update or install and file is corrupted)

recently i havent been able to update my game no matter what. i did some digging and found out i had to delete the game so i did but there where some files in the delta category that just wouldn't go no matter what. then i find out there corrupted. i managed to find a way to delete them and all was well. now my sims 4 wont reinstall no matter what. its stuck at 2%. and every time i want to restart and delete the game and reinstall again i find out the files are corrupted again. can someone from ea or anyone please help me.