Sims opens the window but wont continue to game play

sphatrnbll  Your dxdiag crashed multiple times while running and is therefore missing some critical information.  So I'd like to see a new one.  But first, please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Try again to play, and if you can't, please run a new dxdiag.  You can attach it to a reply if you prefer; no need to upload it elsewhere and link it.

Please also post a screenshot of the error about something being blocked.  And let me know what antivirus you use, or else open the program yourself and see whether you can unblock whatever is being flagged.