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girlinyellow's avatar
girlinyellow
Rising Newcomer
6 hours ago

The Sims 4 is "not responding" when opening the game.

My Sims 4 starts up as "not responding" and freezes like that for a while. I've already uninstalled the game and cleaned all its folders, reinstalled it with a clean copy, and even then every time I start it, it's still "not responding." Then it unfreezes, but as soon as the plumbob spins, it freezes and the music stops. I didn't play for about two weeks, and when I came back, it's like this.

1 Reply

  • girlinyellow​  Thanks for the dxdiag, which shows that your computer is soemwhat low on free storage.  That shouldn't cause this issue by itself, but sometimes there are complications, for example OneDrive could start pushing your files to cloud storage.

    Point is, try clearing another 10-15 GB or so, for a total of 25-30, and restart your computer, then see whether it helps.  If it doesn't, try playing with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.