Re: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC)

Also, I have found that my mods aren't loading, so all my CC content is inaccessible.  Basically, Sims 4 has RESET EVERYTHING, like I don't know how to play and I'm guided through the annoying tutorial from when I began playing 8 years ago.  I am no newbie to Sims 4!

mjdsaund  Please see the first post of this master thread:

[CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402

The same principle that applies to saves applies to your other user files as well.

Only a few problems with your theory here:

1. I don't run on OneDrive... refuse to allow Microsoft access to saving any of my data online.
2. My Save files are intact, just not accessed
3. My Mods file is intact
4. other apps recognise my Mods file existence.

I believe it's from EA's end, due to the fact that when I started play yesterday (actually, before I started playing, because it was a loadup that I noticed the 'new packs' list/display as if I'd never played before) is when it went 'belly-up'.  I immediately checked the existence of my Saved and Mods files... still there, even to the correct file number/name.

From EA/Sims 4 end, the game isn't registering/seeing/picking up my files, even though they're there.

Here's proof...

Opened up the game today, didn't change anything... guess what?  I got all my saved games and mods back.  Nothing to do with OneDrive at all.  Definitely an EA-thing.

Oh, and yesterday's gameplay that saved, because I had to restart a new game save... is gone!

And yesterday's gameplay, because I restarted a whole new game... is gone!  Poof into thin air...

mjdsaund  The guide I linked is mostly but not entirely about OneDrive because this problem is mostly but not entirely caused by OneDrive.  Admittedly, most of the non-OneDrive-related info is towards the end, but that wouldn't be so much of an issue if anchors worked on this site.

Anyway, there are only four reasons your saves might not be read:

• They've been deleted (not relevant here, you said you can see them)
• They're intact but in the wrong location (my first guess)
• They're all corrupt (possible but unlikely to affect ALL saves at the same time)
• They've been renamed in a way that the game can't read them (doesn't happen on its own)

Please confirm that the saves are in the folder the game is currently reading.  I understand they WERE in the correct folder, but that location may have changed due to a Windows update.  Here's how to find the folder Sims 4 is reading at the moment:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

Compare that location to your saves' location: right-click one of your saves and select Properties > General, then look at the Location.  The file paths must match exactly up to the Sims 4 folder.

If the saves are in the correct location, are they still named correctly?  Even if you think so, please post a screenshot of the contents of the saves folder so I can look as well.  Aside from their names, I can check the file sizes, and this will allow me to refer to specific files by name as well, which will make this back and forth a lot simpler going forward.

Response to your four reasons:

• Nope, the files were not deleted
• Nope, the files were in the correct location
• Nope, not corrupt because there's nothing wrong with the files as of today
• Nope, no renaming was done

There was no Windows update done on my PC.  Even there had been, I double checked the location of files and found them where they should be (used to be a Programmer in my hayday).

And yes, the files are named as I would expect them to be named.

There is absolutely no reason for Sims 4 not to be working correctly from my end.  The only component that wasn't working seemed to be from EA's end which was allowing the code to be accessed in the first instance.  To have my packs look they had been reloaded... that's not my end.

Hi there mjdsaund 

In order to help us verify that everything looks correct on your end and determine any issues with yesterday's patch, could you please provide the screenshots requested above of your save folder content? 

Thank you!