Ideas

crinrict's avatar
8 days ago
Status:
Needs Info

[PC/MAC] Cannot Load Into Lots after Aug 19 Update

If you are still having issues with either of these after removing all your mods and repairing your game, please provide the information asked in this threads. 

  • Endless Loading when trying to load a lot.
  • Game is booted back to the map after trying to load a household (no error message)
  • Game is booted back to the map after trying to load a household (with error message)

For further details on how to troubleshoot, see this thread:  [START HERE] Crashing/Back to Map/Endless loading (Patch 117.221) | EA Forums - 12512130 and provide the info asked.

A lot of mods have been update now so if you continue to have issues WITH mods but it works WITHOUT them, please post in the mods forum for help instead: The Sims 4 Mods & Custom Content

Mandatory Information when posting here (your post will be moved here if you didn't answer these questions and/or DM me the requested files)

  • What symptom are you seeing ?
  • What did you try ?
  • What platform are you playing on
  • Are you getting any LastExceptions ? If so, provide them (you can't upload them to the forum)
  • Does it happen on a new save ? If not, provide your save game
  • Are you getting any LastCrash files ? If so, provide them (you can't upload them to the forum)
  • If you just can't get even a new save to load, upload your entire user folder.

You can upload the info to a file sharing site (preferebly oneDrive, GoogleDrive, Dropbox, wetransfer or swisstransfer) and DM me the link. Make sure the link is public.

You can also just provide it in this thread but you can't upload exception files directly. 

 

4 Comments

  • Please everyone, there's no point in upvoting this. 

    You need to provide the info ask. I still haven't seen anyone where this has been a vanilla game issue. 

  • Hello, my game still doesn't work but I never removed the mods as I just got them to play a brand new save before the update. It worked fine, then once the update happened its been stuck loading since and I have been trying every day since to load into the game.

    My symptom: Infinite loading screen when trying to play as a household

    What I tried: Repairing the game and going through stages with support (None of them worked)

    The platform: Windows 10

    No last exceptions (that I know of)

    Not tried a new save

    No last crash (that I know of)

  • crinrict's avatar
    crinrict
    Hero+
    7 hours ago

    Did you do a folder rename ?

    If not, please do so and then provide the information asked. Thank you.