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- EA_Vendcera11 months ago
Community Manager
Game crashes after winning S9 Daily Knockout Tournament
I won the S9 Daily Knockout Tournament twice. Both games went to pens and I won on the last GK pens both games. The game just crashes right after the final pen replay animation plays out on the exact same frame. (Between the first and the second win I had tried repairing the game as well as updating my drivers.) The cherry on top is the fact that instead of progressing on my objective after WINNING the game, I got a DNF for both matches. How is that fair? I won the final pen both times? I won the game fair and square and THEN it crashed for something thats beyond my control and yet I get a DNF.Solved15Views0likes1CommentFestival of football Gauntlet 3
I have already restarted the game and checked both the Store and My Packs section multiple times, but the reward is still missing. EA ID: TheRealA4RON Platform: Xbox Game Mode: EA SPORTS FC 26 Ultimate Team Issue: Missing reward for completing the FoF Gauntlet 3 Perfect Round objective. Please reward the missing items to my account, this has taken alot of my time up playing extra games and having to raise the concern. I would also appreciate some compensation packs due to the stress this has caused me . Thank youSolved68Views0likes6CommentsWrongly Banned for Coin Distribution – Request for Investigation
Hello everyone, I am posting here because I believe my EA SPORTS FC 26 Ultimate Team account was wrongly banned for Coin Distribution. I have never bought, sold, or transferred Coins, and I have never intentionally participated in Coin Distribution. I only played the game normally and I genuinely do not know what action could have triggered this ban. I already submitted multiple appeals to EA, but they were rejected without any explanation or evidence of what I supposedly did wrong. What makes me even more confused is that I had another EA account last year that received a similar Coin Distribution ban, and that restriction was later removed. Because of that experience, I believe false detections can happen. I am not asking anyone to bypass the rules. I am only asking for my case to be reviewed carefully by a human because I honestly believe this is a mistake. Has anyone experienced something similar? If any EA Community Manager sees this, I would greatly appreciate if my case could be reviewed again. I believe this may have been a false detection based on my experience. Thank you.Solved21Views0likes2CommentsAppeal the market ban
Hello EA Support Team, I am writing to appeal the Transfer Market ban placed on my account for alleged "coin distribution." This is a complete misunderstanding by your automated system. My entire strategy in Ultimate Team consists of legitimate market trading (buying and reselling). I spend time monitoring the market to buy players when their prices are low and resell them when demand increases and their prices go up. This is a standard, fair-play economic mechanic within the game. I have never used external software, bots, auto-buyers, or engaged in transferring coins between accounts. All my transactions have been done manually through the console or the official companion app, always respecting the price ranges established by EA. I kindly request that a human agent reviews my account's transaction history manually. You will clearly see that it is simply successful trading and not rule-breaking. Thank you for your assistance.Solved21Views1like2CommentsEA SPORTS FC 26 won't connect to EA servers on PS5, but works on mobile hotspot
Hi everyone, I'm having an issue with EA SPORTS FC 26 on PS5. Every time I launch the game, before I reach the main menu, I get this message: "You have lost your online connection. Check your network. You will not be able to access online features until you can reconnect to EA Servers."Solved77Views0likes4CommentsMy EA account was hacked, need help!
Hi EA Support Team, I am writing to report that my EA account has been compromised. A hacker has gained unauthorized access to my account, changed my registered email address to an unknown one, and enabled 2FA. As a result, I am completely locked out and cannot receive any security codes. I can provide proof of ownership, including past purchase invoices as soon as you reply to this message. Please help me recover my account and revert the email back to my original address. Thank you for your urgent assistance. Best regards,Solved53Views0likes1CommentCoins from players sold not showing up
Hi! I sold a couple of players and then cleared them from the sold pile but the coins were not added. I waited for a while now and I still don’t have the coins. Please help! I already signed out and back in from the console and the companion app and no coins yet. I’m on PS5 Thanks!Solved16Views0likes1Comment- 22Views0likes1Comment
No access to transfer market on companion app still…..
Being playing this game for over a week with the companion app logging in daily and still I have not gained access to transfer market why is it like this and how can I fix it it was not like this when I played fifa 23-22 etc I understand the botting but I have no violation or anything it’s just really annoying because I can’t get access to the market while I’m out and when I seek help with Ea’s help I just get redirected to a article that does not help and the chat is just ai that sends me to the article ist ridiculous that there is no timeline I can have to unlock it I’ve been online more than 2 days and logged into the companion app and nothing. I’m sorry but it’s ridiculous how am I meant to know when Im gonna have access to the market will I ever is it because I had an another account for fifa from 3 years ago????Solved29Views0likes2CommentsWhy can't I access the transfer market in the Companian app in FC 26?
I created a second account on PS5 to start over, but I unlocked the Transfer Market on my PS5. However, I cannot unlock the Transfer Market on my Companion app on my phone. It said to play at least 3 matches for about 4 days. I actually did this for more than a week. I haven't unlocked anything yet, can someone help me?Solved45Views0likes1Comment
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