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[STICKY] Report your bugs here!
Hey guys! As we got some bug reports from our community here in Answer HQ, let's start a bug archive. Just report your bugs as usual, but please just respond in this topic. We gather all this feedback and give it to the studio. I hope you understand that we are not able to answer and provide updates to every bug you report in this topic. Anyway, reporting bugs is a big help for improving our games! See you on Tau Volantis! Basti Ps.: I was able to isolate some of this bugromorph reports from our board and merged them in this sticky. Please read following information before you report a bug: Before reporting a bug, please take a few moments to search through the forums to see if your issue has already been reported. In order for us to be able to identify the issue causing the bug you’re experiencing we would ask you to provide the following information in your Bug Description: When did the Bug occur? What did you do before you experienced the Bug (please be as detailed as possible)? What did you expect to happen? Thank you for your support and for being an EA player!Anonymous13 years ago12KViews2likes467CommentsDead Space 3 Door Sound Bug/Glitch?
I've just started playing the game and have landed on the ship where Ellie is supposidly trapped. Every door where you must use kenesis on to open makes some constant aweful ticking sound comparable to a high-pitched jackhammer. It also randomly replays some hydraulic sound when I move away from it that doesn't sound like it's intentional. Edit: I've just confirmed that the sound is the hydraulic sound being replayed constantly very quickly. Sometimes it'll stop if I move away from it for a second or two then it begins back up again. My PC is far above the required specs in every aspect and the only changes I've made in my config is disabling vsync to get smoother gameplay. Although I've tried enabling vsync which very slightly alters the sound, but still results in the same constant ticking. Someone uploaded a video of it: http://www.youtube.com/watch?v=XYIYcjbVJFI Edit by Admin: Guys we would need some data about this bug. Please check following update in this topic to give us some feedback! Cheers Basti29KViews8likes302Comments[Old Report] PC BUG REPORT: Cannot spend Ration Seals.
Let me explain what happened from start to finish. I accessed the DLC menu for the first time at a workbench. I was checking it out and scrolling through the different menu's. I found the page where you spend ration seals. There was only 1 option for some kind of elite package that required 30 rations. I only had 27, so obviously I didn't have enough so I closed the menu and kept playing the game. I find another workbench, after I finally get 30 ration seals. Here's the bug: The ration seal option is simply gone now. I cannot spend my 31 rations as the option itself simply isn't there in the DLC menu at any workbench I've accessed in the game. I've tried 4 or 5 different workbench and none of them allow me to spend my 31 ration seals because the option is no longer available. It's simply gone from the menu's and it only has real-money options (Which I do not support and will never spend real money on, F.Y.i). -Edit- 60% game completed now, 90+ Ration Seals and I still cannot spend them. Why is there no word from developers about this ??? I did a Live-chat with EA support and they told me to report this here, as a bug.Anonymous13 years ago31KViews14likes230CommentsDead Space 1
hi i am runninng Win 7 on ASus N53SN, with GEforce gt550m with 2GB DDR3 VRAM, Intel® Core™ i5 2410M 2.3gh , 4GB Ram... I installed dead space from a purchase of EA value games edition. install appears to have gone well and i have re installed multiple times using administrator rights and emulating vista and xp. also in Origin i redeemed the product and have it in my library. No matter what emulation, video card settings and rights i use to run the game it always tries to load for about 15 secs then just gives up. When i tried in 600X800 forced mode the screen would go black for a second and windows delivered a log to microsoft. Please help. i had the game originally on ipod but it hung after a certain level and i have been wanting to play ever since.Solved8.5KViews1like220CommentsTraversal stutter on PC
The PC version suffers from traversal stuttering, moving to new areas very often causes the game to stutter, this can also happen randomly from my experience. I have read 100s of reports on ResetEra and Reddit, it is not a hardware issue. I literally built this PC yesterday so everything is fresh. https://streamable.com/ga6zlg I have uploaded a video showing 100% reproducible stutter when entering a new area, this is not an isolated instance. 13700k/3080/32GB DDR5 6200MHZ, NVMe SSD, Win 10 Pro8.1KViews16likes171CommentsDead Space 3 co-op - Failed to join game
So yeah, like the topic says. Me and my friend bought this game recently with the specific intent of playing it through coop-style. Thinking that Dead Space franchise has so far been a quality product overall, I was hoping all would go smoothly. No such luck. When trying to join each other's games (both of us tried to host), the game gives "Failed to join game". I've tried searching for help on this, but so far I've seen no confirmed-working solutions for this. Suggestions range from "disable your anti-virus" to "forward ports xxx, yyy, zzz" etc. We tried lots of different combinations of these suggestions, but to no avail. Both of us have the same issue. We're playing on PC, with a standard ADSL connection. I've played a number of different online games, and not faced this issue yet. This day and age, I'd expect these types of connection issues to be thing of the past. Quite frankly, I feel totally ripped off. Like I said, I invested my money on your product to play with my friend, but now that seems to be money wasted. If one of the key selling points of the game was the new co-op mode, I'd expect it to work! Is there any official workaround/fix for this issue? Is there any confirmed solution? I'd be so happy to have an answer for this. Thanks for any reply. ---- A week has passed and no replies... ☹️ Well, I guess I had my hopes too high. Some additional details: I switched my broadband modem to bridged mode, hoping that would solve the issue, seeing as some of the semi-official answers here have pointed that forwarding ports might help. Unfortunately, this didn't help either. I'm starting to believe that this problem is unsolvable. I can't overstate how dissappointed I am. I was really, really hoping to play this game coop with my friend. Thanks a lot... ☹️SolvedAnonymous13 years ago37KViews1like114CommentsDead space 3 is not showing in the My Games section
I paid for dead space 3 yesterday and have the email to prove it now on this email it says to go to origins my game section to download it and when I go there I can not see my game is there anything to be able to see it and actually get the game I have paid forAnonymous13 years ago1.2KViews0likes109Comments[Old Report] Controls stop working in Dead Space on Steam
I have a problem whilst playing the dead space remake on steam. Every so often, maybe 10 mins, then 5 mins, then maybe 30 mins later the controls will stop responding. If I wait for maybe 1 min the controls start responding again. I get this problem whilst playing on keyboard and mouse, wireless xbox controller or wired playstation dual sense controller. I have tried unbinding all the settings in the controls menu to just leave the keyboard and mouse settings active, this does not work. I have tried turning controllers off in steam, this does not work. I have tried running in big picture mode, this does not work either. Is there a known working fix for this ?, if not Is this something that is on the radar for a patch ? Thanks in advanceSolved5.6KViews0likes90Comments(PC) Scavenger Bot Missing...
Title says it all, I had gotten to the part of the game where you pick up the scavenger bot. Used it a few times. Joined a friends game where they hadn't received it yet so when I saw I didn't have it then, I assumed that was the reason. Left their game and continued my solo game and it wasn't in the weapons menu... So replayed begining of chapter to get to that point again thinking I could just get it again, and when Isaac picks it up........it isn't even in the weapons select menu..... Bought all of the scavenger bot DLC right before game release, wonder if this might have something to do with it... I'm hours into the game on this save file so I really, really don't want to have to start a whole new game due to this stupid bug...Anonymous13 years ago4.2KViews1like89CommentsChapter 9 Glitch - Can't progress story
Just escaped the Valor with the singularity core, had the conversation with Kendra about the crew deck door now being unlocked, but haven't got a notification to say that Chapter 9 is complete, no achievement has popped and nothing to say I'm now on Chapter 10. There are no main objective to track / follow and the crew deck door is locked. Tried all the usual stuff, reboot the game, reload an earlier save etc but the game still won't let me progress past that point. Xbox Series X, Digital Deluxe versionSolved5.5KViews7likes89Comments[Old Report] Dead Space Remake Freezing computer / DirectX Error / Driver Crash
Yesterday, I tried playing the remake. After going through the settings to ensure that my system would have the best chance to run it, I started the game. The game froze after Nicole's first sentence. I noticed that my second screen showed a bunch of visual artifacts, mostly, the windows system icons splattered across the screen at various angles. I tried again at a lower resolution and in windowed mode, this time I got a little window attached to the game application: DirectX Error: DirectX Function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The GPU will not respond to more commands"). GPU: "AMD Radeon VII", Driver: 22.11.2 (22.20.29.10-21130a-386220E-AMD-Software-Adrenalin-Edition). This error is usually caused by the graphics driver crashing; try reinstalling the latest drivers. Following that advice, I updated the drivers and got the same result. I ran an `sfc /scannow` command, restarted multiple times, made sure Windows was up to date, all drivers were up to date, and the whole nine yards. After everything was done, I no longer got that error message... Now, instead of the game hitching and allowing me to just close the game and try again, my whole computer freezes. I've even rolled my AMD drivers back to the recommended 22.5.1 version EA recommended. EA: Please fix this, not everyone can afford to shell out thousands on computer hardware just to play a game at semi-stable frame rates. My system hardware: Intel i5-9600KF MSI Z390-A Pro AMD Radeon VII 32GB GSkill Aegis 2666MHz The game is installed on NVMe PCIe 1TB, not on boot M.2 NVMeSolved9.9KViews6likes85Commentsplease wait scanning for downloadable content...
i bought this game had to wait hours for it to install and during this time orgin crashed about 10 times.i finaly get it installd and i cant even play it. after clickin on deadspace 3 and pressing any key im stuck with a please wait scanning for downloadable content screen..all i can do is hit alt and F4 to force a shut down or ctrl,alt and del. i have seen a few threads on here relating to this problem but i have tryde everything mentiond allready. just to clarify. deadspace 3 and origin are installd on the same drive. my OS is installd on another. i have tryd repairing the install,running origin in beta mode, runing origin as an administrator and turning my anti virus software off and i am still stuck with this problem.. please assistSolved31KViews0likes84Comments[Old Report] DEAD SPACE 2 RELEASE DATE CHECK LAUNCH FAILURE
Yesterday I've just Installed Dead Space 2 on my Windows 8 pc. Everything install perfectly but when It goes to the relase date check, says that it cannot connect to verify and I can't play. I had the game installed in Windows 7 and it ran perfectly. I have tried disabling the Windows Firewall and the anti-virus; and even running Windows on secure mode as you say here: https://help.ea.com/article/RN5240 . I do not know what else I can do, my PC has more than the recommended requirements. Please help me.Solved42KViews7likes83Comments[Under Investigation] Dead space 3 Multiple achievements won't trigger
Lately I’ve finished Dead Space 3 on hardcore difficult. But the achievement didn’t unlock. i tried to finish it a second time, but nothing changed. So I’ve tried again deleting the saves, and finish it again but yet… no achievement. Earlier I noticed that a popup told me I finished the game on hardcore before the end, but I didn’t bother and went on. It happened more or less as EA solved the bug on the achievement “Brave New World”. I tried to delete the game and install it again (on 2 different PCs), but the cloud saves doesn’t allow me to “factory reset” the game. i looked for the “progressions” file, but haven’t a clue. Any help?Solved3.7KViews2likes79CommentsOrigin in game, says it must be turned on? Still not working.
I have turned Origin in Game on, Shift F1 won't open it, going to the suit kiosk or bench tells me it needs to be turned on. Sofar I have: (done for both game and Origin) 1) Toggled it on / off with restarts. 2) Opened recommended ports in my router. 3) Allowed exception in my firewall. 4) Attempted repair of game. (No issues found) 5) Added exception in AV. Oddly it worked fine before I had anything to use it for in the game. Been playing it co-op with a buddy of mine, his is working just fine. WTF? Christ if my buddy didn't want to play this so bad co-op I'd never have gotten it. Hate this crap from EA. What else am I missing?SolvedAnonymous12 years ago109KViews15likes76CommentsPC Performance (FPS drops, Stuttering)
The game urgently needs a patch that improves performance, the game is not perfect, periodically serious lags, between transitions to the second chapter, fps just drops to 10 fps. The sound is very quiet, when loading saves, the game sometimes just freezes tightly, you have to forcibly turn it off through the task manager.2.5KViews2likes75CommentsDead Space 2 Invalid Serial Number
A year or so ago, I bought Dead Space 2 from Steam as part of a bundle. At the time, it downloaded, installed and I played it for a few hours without any issue. About a week ago, I reinstalled the game and received the error a fair number of other people seem to be having - Invalid serial number entered. (I never entered a serial number, nor received one - I assume automatically done). I tried to find a serial number that I may have missed through Steam, no luck. I contacted EA support first, and received a literal copy and paste - word for word - from google of the answer that I already found through google myself before even contacting support (which didn't help). Was additionally told to go through Steam because EA doesn't have visibility of keys issued from a third party, and that games Dead Space 3 and before have been sunset or something like that. Went to Steam support and was funny enough, told that no keys/serials are issued, and that I wouldn't be asked for one upon installation. That the game, once purchased is tied to your account, etc. etc. And finally that I should contact EA support to further research the issue for the same reason that EA gave essentially - that they cannot manage keys of a third party. At this point, I just want to play the game... P.S. At some point, the joke just isn't so funny anymore. P.P.S. I get the whole fact that anyone in support googles things generally - it's common... But man, at least try to make it seem genuine.Solved17KViews4likes73CommentsGame still doesn't Launch "Dead Space has stopped working"
I have posted this a few times but to no avail.. I have windows 7 i5 3210m gtx 670m 4Gig Ram Dead space has not been able to launch from origin since i bought it on release. I know you have thought the solution was to remove any peripheral devices such as controllers etc but i dont even have any connected; i have a wireless reciever which i use for xbox 360 wireless controller but i havent had it plugged in. Everytime i try to launch the game from Origin it will start to launch with the black screen then crash to desktop with the message " Dead Space 3 has stopped working" All i want to do is play the game i payed good money for. Please help. Regards, MichaelSolved37KViews0likes73Comments