Re: Hey! I have a problem with Sims 4 loading screen then i start up the game

I did not work sadly.

My DxDiag is linked down. 

@MightyPatrik  The Sims 4 errors are somewhat generic but could be related to your graphics driver.  So even though your driver is relatively new, please update it.  You can get the newest driver from Nvidia here:

https://www.nvidia.com/Download/driverResults.aspx/209129/en-us/

Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method and check the box to perform a clean install.  Restart your computer when you're done and before trying to play.

If you run into the same issue, please try forcing the game to launch in windowed mode.  Go into Documents > Electronic Arts > The Sims 4, open options.ini, search for fullscreen , and set it to 0 (zero).

Hello again! So much thanks for your help and time <3

I have tried to do what you have told and my Sims 4 still just load.

It's like I open ´Sims 4 > The intro plays > Loading screen that will just go on forever. I have tried to wait 30 min on the loading screen but nothing happened. I have tried to download the Nvidia with the Custom settings and tried to do it in window mode. My screen is 2560 x 1440. So I have before used the options and changed the resolution to 2560 x 1440. 

@MightyPatrik  Please try playing in a new admin Windows account.  Make it local, as in, don't link it with your Microsoft account.  Don't bring over any content from your other account either, and don't download any mods or custom content.  You'll be able to launch Sims 4 without reinstalling anything, but your saves and other user content won't be available.  That can be addressed later; for now, just let me know whether it works.

Hey! <3

I have done what you told me but sadly wtihout any luck. The game still just load....

And about my saves files, I have no problems with deleting them at all. 

@MightyPatrik  Please do a clean uninstall and reinstall of Sims 4:

• Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Sims 4 from the list, and click Uninstall.
• Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
• Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
• Close Revo, and restart your computer.

Uninstall the EA App with Revo as well.  I don't have instructions for that at the moment, but the process should be straightforward.  Restart again when you're done.

Install the EA App, then create a new folder into which you'll install Sims 4.  The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.

When reinstalling, use the new Windows account you created, not your main one.  And if you use a third-party antivirus, please disable it entirely before reinstalling, and don't reenable it until you've tested the game once.  As long as you're not doing anything else at the same time, your computer should be safe.

If this doesn't help, please post a new dxdiag.

Hey. I tried to do what you told me, but with out luck again. 

I have made a video this time where you can se how the problem is.

Then i open sims 4 its get 1920x 1200 and my screen is 2560x 1440 that is why sims is like that on video

I stop the video because it will just go and load forever and never let me come into the start menu.

The link to the video: https://www.youtube.com/watch?v=KlTYC0IQBqY

DxDiag is also linked down below

I'm still so happy for your help <3

@MightyPatrik  Please unplug your second monitor and restart your computer, then try again.

You can also force the game to open at a 2560x1440 resolution.  Again in options.ini, search for resolutionheight and set it to 1440, then search for resolutionwidth and set it to 2560.  If you run into the same error, please go back to options.ini and let me know whether the settings are still what you specified.  Please check the fullscreen/windowed setting too, as in, let me know if it's reverted since you changed it.

Having the exact same issue, the Resolution one didn't work.
(Didn't try the other ones since it didn't work for the lad)

@AshkPunk  If you haven't already tried forcing the game to launch in windowed mode, please do that now.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

The weirdest thing happened, it just got fixed on its own, after I shut down the PC yesterday.
The only thing I did was change my PC name while in the game. Maybe it has something to do with it, idk.

@AshkPunk  That is... odd.  What are the old and new PC names, and what process did you use to change it?

It still didnt work. ☹️

I have linked down below the options

@AshkPunk 

Can you maybe send an video how to do that?  maybe it wil also work with mine

@MightyPatrik  Please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.  And leave your secondary monitor disabled.

I have tried to do what you told me with out any luck, I did it on the local account I have made.

I have sent some pictures form a chat with an ea support. The Ea support website doesn't allow me anymore to talk with live chat and is always set into self-help. But I was lucky once and got help, but after he told me to restart i couldn't join the case again...... ☹️

Here is the start sry

This is exactly how it happened: (Windows 11)
Power on the PC (after yesterday, not being able to play at all) > Run the Dxdiag (save it on desktop) > Launch Sims 4 from Steam (default settings) > Loading Screen > Alt + Tab (I open and notice in the Dxdiag.txt that I didn't change my PC name) > Right Click on Desktop (go to Personalize and then the System from the side menu) > Change the System Product Name (From Default to Punk) > Go back to the game > Fixed now.
It was probably because of the system shutdown; You can try and delete the Doc files and Shut Down the PC and see if it works.

@MightyPatrik  Please do a clean uninstall and reinstall of the Nvidia graphics driver.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get a fresh copy of the newest Nvidia driver here:

https://www.nvidia.com/Download/driverResults.aspx/209266/en-us/

Restart your computer after installing and before trying to play.