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EA_David's avatar
EA_David
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4 years ago

Re: Infinite loading screen after the Raiders event update

What failure message do you get?

It's possible that the store cache could have issues. It's rare, but worth checking for after the steps you've taken. It'll be at C:\users\yourusername\Saved Games\Respawn\Apex\assets just delete all files there and start the game back up..

17 Replies

  • NSX_014's avatar
    NSX_014
    4 years ago
    @EA_David Tried these steps , "C:\users\yourusername\Saved Games\Respawn\Apex\assets just delete all files" still doesn't work...
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Sorry for the slow reply, I was away for a few days.

    If you try creating an alternate account as a test, does that encounter the same issues? Also, I believe you're using Steam, if you install and log in via Origin instead do you encounter the same issue?

  • Moulace's avatar
    Moulace
    4 years ago

    Hello David . I was recently talking to one guy from eahelp , and he knows the right fix for many people. But i dont remember the fix completely but it start like this : Start apex wait for loading screen disconnect internet cable and wait 4 seconds ? maybe like that  but there is 2 more steps and i dont remember you can maybe ask him his name is Vipin.

  • same issue here

    I have not been able to play all day
    I have made several attempts and it never gets past the loading screen.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @Moulace Hey I checked the ticket in question, I don't think those steps are going to help in this case. Can I check if you were able to try via Origin?

    @deivifp83 Can you try power cycling your router, and it might help to restart your system too, in case there's something weird on that end.
  • @EA_David Hi! I'm also having the same issues right now. I was able to play a few hours ago, took a break, when I next launched the game it was stuck on infinite loading. I am using Steam to play the game.

    The things I've tried:

    Launched through GeForce Experience
    Restarted modem
    Verified integrity of files
    Flushed DNS
    Removing ethernet cable while loading, waited for error, put it back in and retried

    None of them worked. Can you please help?
  • @EA_David hey both me and my friend are both stuck on the loading screen im through steam but he is on origins and is also having the same problem.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hey, it looks like there's a fairly broad outage at the time of posting that's preventing a lot of players from getting in, we're looking into it. 

  • @EA_David
    I tried to reboot my router and my computer, the only thing that works is waiting, I waited for 30 minutes and I can play but today the same thing happens again, I am 5 min waiting at the loading screen.
    is it possible that this only happens with steam people? in the steam forums there are more people with the same issue.
  • Nope, not only with steam, also Origin does not want to load, keeps on loading infinitely

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    We're seeing recovery on the earlier outage, there are a few hiccups but folks are still getting in.
    @deivifp83 Yes there have been issues with the Steam edition. Large amounts of friends (or other items like pending invites) could be a potential factor. Testing by launching the game on Origin is the easiest way to check if the issue is linked to Steam integration. 

  • @NSX_014 there was an outage about 22-24hrs ago which I'm sure that's when this ticket was made.
    Where these things happen, have you tried to play since then? What other steps have you tried to resolve your issue?
    Have you tried the resolution stated above to try to play on another account and see if it let's you in?
  • NSX_014's avatar
    NSX_014
    4 years ago
    @Tradables This problem started on December 8th after Raiders update. Since then, every time I try to enter the game, but without success. I tried all the suggested methods. Always infinite loading screen, without error messages