Forum Discussion

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
2 years ago

Re: greyed out buttons

Hey @cee5503dbe9d9a46,

Do you play on console? And if so, have you recently unlinked and then relinked your console account to another EA account?

4 Replies

  • packeddead's avatar
    packeddead
    2 years ago
    @EA_QueenBee Hi, I am also facing the same issue "All buttons except play and Club are greyed out, And I only have access to "starter legends" and no skins. How can I fix?"

    Can you please let me know the fix, i am fed up mailing EA help and not recieving any fix for it. Its been more than 20 days now i am facing this issue
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @cee5503dbe9d9a46 @packeddead 

    This is an issue we're currently tracking that tends to appear when unlinking an account. While there is a disclaimer when unlinking an account, you can find some additional details below as well.

    Unlink your platform accounts from your EA Account

    Do you play Apex?

    If you unlink a platform account that you use to play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and other errors.

    Instead of unlinking and relinking a platform account you play Apex on, it may be better to start fresh on a new account.

    In some cases you're able to get this back to normal by re-linking the original accounts. If you're unable to do this directly, you can try contacting support for assistance.

    With that said, we are currently working to get this addressed, which you can follow along in the bug report thread linked below, thanks!

    [MegaThread] Lobby bug Cant access legends, weapons, battle pass, or store - Answer HQ

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,390 PostsLatest Activity: 19 days ago