Re: Madden 23 Pre Order - Have Not Recieved my free 99 OVR Player Pack for Madden 22

This is currently showing on my MS Store order screen, new from last week, but still no actual product. Pic attached.. 

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@sumatai wrote:

This is currently showing on my MS Store order screen, new from last week, but still no actual product. Pic attached.. 

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@sumatai 

Thank you for the picture. Just a couple questions here that I can help relay to the team.

When you select it I assume there is nothing to install, correct?

Also, it shows you are on the internal drive. Do you happen to have an external hard drive attached to the console? 

Correct, it says “no dload needed” I’m assuming because it’s content delivered in game.

on the drive, no, no external.

I'm in the same boat. I'm on PS5 and my ID is SirPhin.  Multiple cases opened with support and they are useless.  They just say the are aware of the situation and to keep an eye on social media.  Yet there has not been any acknowledgement on socials that there even is an issue.  I'm losing the value in this pack every hour.  I've power cycled multiple times.  Played solo's, H2H etc. trying to trigger that pack to no avail. 

Please help.

I am having this issue too 

Got the DM's from those that sent the info I requested, thank you for the help! Passed those along to our teams here to take a look at them to determine what is causing this. 

I’m not sure how to send a direct message to you with the required info

Thank you for sending us the examples!

We are good on those right now as the team has what they need for the investigation. We'll have more information on the way on how we will have this resolved for our players. 

Thank you for your patience and stay tuned for more to come. 

thank you. I preorder the day and I have not recieve, even got it the day we could preorder. Thank you for investigating this issue

Hey I have had the same problem, I play madden 22 Xbox 1 edition on my series s. I preordered the game a few days ago and have still not revived my pack. My gamertag is PinkGlizzy#2068

I am on PS5 

my psn is Mxersback 

I have also not revived my 99 pack after I preordered the game . I play on PC ( if that is a problem)  but on the EA app. My EA username is Frosty_Twins. Thank you in advance 

I got it on my PS5 but my son didn’t on Xbox. His EA name is Bendreakus

Still have yet to receive it

MORTEMx32 on Xbox one 

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@EA_Blueberry wrote:

Hey, Madden Community.

Thank you for pre-ordering Madden NFL 23 via in-game for the loyalty offer. 

Our Madden and Support teams are investigating the reports of players not receiving the 99 OVR Player Pack in Madden 22 after pre-ordering Madden NFL 23. At this time we are not able to grant this content to accounts while our teams continue to investigate the authenticity and root cause of these reports. Please continue to hang tight while we work to identify the cause and seek a solution around this issue. 

Thank you to everyone so far that has been posting their information to help aid our teams here at EA. We appreciate your patience and will update you all as soon as possible when we find out more details. 

EDIT: TEMPORARILY SOLVING POST FOR VISIBILITY SO PLAYERS CAN SEE THE REPLY ON THIS POST

UPDATE (6/6):

If anyone here pre-ordered the All Madden Loyalty Edition and has yet received the 99 OVR Fantasy pack:

DIRECT MESSAGE me here on the forums the following:

• Gamertag/PSN ID/Origin ID
• Platform you play on (If you are on PS5 and and loaded up the game on the Gen 4 version please mention this)
• Image/screenshot of your pre-order. Please see here for information on what is a valid proof of purchase

Thank you for the help!

*UPDATE 6/7*

We are good on those right now as the team has what they need for the investigation. We'll have more information on the way on how we will have this resolved for our players. 

Thank you for your patience and stay tuned for more to come. 

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Last update was 6/7, this week marks the final content release for Madden 22.  The Madden 22 bonus content for 23 preorders is now a huge L.  Please update with appropriate compensation.

Hey barry i never got preorder pack to my name is sweatyking15787 pls help me get my pack pls i need it for my team pls