Missing Apex Coins after redeeming Xbox code

Hey zooaunzoo1​,

So just to confirm, you redeemed your code on Xbox, and then unlinked your Xbox and linked it to a different EA acccount?

If so, then that's why you don't have your coins. Your data is stored at the EA account level, so by redeeming your code and then disconnecting your Xbox, that doesn't transfer any of the progress or currency you had. You'd need to have linked your Xbox first and then redeemed your code.

Unfortunately it's not possible to transfer progress or currency between EA accounts.

**“No, that’s not the case. I have never linked my Xbox account to any other EA account before.

I simply hadn’t linked my Xbox account at the time I redeemed the code. I only realized afterward that it wasn’t linked yet.

Then I linked my Xbox account to my EA account immediately after that.

So I did not switch or unlink between different EA accounts at any point.”**

That’s why I’m confused about where the Apex Coins went.

here

zooaunzoo1​,

An Xbox account would have to have been linked to an EA account to play Apex online. If you have an unlinked Xbox, you get prompted to link when you start the game up. It must have been linked before you tried to link it to its current EA account.

No, I have never played Apex on Xbox. I have always played on PC.

Hello,

That’s not what happened. I think there may be a misunderstanding.

Here is exactly what I did:

I redeemed a 1000 Apex Coins code on my Xbox ID.

At that time, I forgot that this Xbox ID was NOT linked to my EA account (the one that has my Apex Legends progress).

The code was successfully redeemed already.

After that, I linked my Xbox account to my EA account, but I did not receive the Apex Coins.

So I did NOT unlink and relink to another EA account as mentioned.

The issue is that I redeemed the code before linking the correct EA account.

Could you please help check if the coins can still be restored or granted to my EA account?

Thank you.

zooaunzoo1​,

In that case, could you try launching the game from your Xbox? It could be that it needs to "catch" the coins added to your account by having you start it there.

I already tried launching the game from both the EA App and Steam, but the coins still haven’t appeared in my account.

zooaunzoo1​,

Right, but if you redeemed the coins on your XBox you'll need to start the game there to see if they come through. Often players playing on Steam redeeming coins on the EA app will need to start the game from there too so it properly updates the wallet.

So what do I need to do? I don't have an Xbox console