100 Premium Wishlist Packs Disappeared After Server Error (Upgraded with Shards)

Hello,

On February 22, 2026, I purchased Apex Coins via Steam:

- One purchase for 2,150 Apex Coins (€19.99)

- One purchase for 6,700 Apex Coins (€59.99)

Total: 8,850 Apex Coins (€80)

 balance: 1550 Apex Coins

I used these coins to buy/upgrade 100 Apex Packs to premium wishlist items (using shards / red pieces)

I also had 5 free packs.

While opening the packs → server error message → game restart → all 100 premium wishlist packs DISAPPEARED (no rewards or items received).

Now: only 550 AC left + my 5 free packs remaining.

Contacted EA support 3 times  they said "wait", or we cant do anything

but nothing after more than 24 hours.

Proofs attached 

-  Current in-game screen showing 550 AC and limited packs.

-: Steam receipts 

- : Steam purchase history overview.

This is a known bug right now (similar reports:

https://forums.ea.com/discussions/apex-legends-technical-issues-en/50-packs-gone-due-to-server-error/13187202

https://forums.ea.com/discussions/apex-legends-technical-issues-en/lost-98-apex-packs/13187306

https://forums.ea.com/idea/apex-legends-bug-reports-en/server-error-after-upgrading-apex-pack-with-legend-tokens-%E2%80%93-pack-disappeared/13202024

https://forums.ea.com/idea/apex-legends-bug-reports-en/lost-127-packs-after-upgrading-and-no-new-packs-remained/13192309 ).

Can you please restore my 100 premium wishlist packs?

 Platform: PC Steam

Thank you!