7 day suspension with no warning... a year later permabanned

Hello, I received messages from EA services telling me about "Hateful speech" . I was instantly banned without warning while my other friend received a warning. Me and my friend were in duos expressing our feelings and I said “that’s so gay to me” when in actuality, I meant “thats so gray to me”. I misspelled a word and received an instaban. Nevertheless, I do not believe that this is worth a Permaban. I have contacted EA Customer service on my case a few hours ago and their response was, "We have looked further into the matter and decided that you will stay banned. Do not contact us again as you will get no response." Bringing personal feelings and emotions into a case when your job is to be fair in repercussions should be a thing but it's not with EA. A warning should've been issued to me, same as my friend. Not a ban. I’ve previously received a suspension for a week, one year ago(with no prior account warnings/violations either.)  Prior to this ban we were called racial slurs by other teammates multiple times in a match, and nothing happened to them. Isn't the entire point of dedicating a team to overview bans to be able to deliver accurate justice sentencings for wrongful terminations? Upholding one action and holding the other accountable is inexcusable, and both should be met with swift, accurate, precise, verdicts on account status. Once again, not bias and personal feelings. Please commit a thorough investigation of my case, I have spent over a thousand hours and hundreds of dollars on this account, and due to a common minor error and miscommunication on EA’s part, I was punished to the most extreme status without warning. And even though I misspelled the word "gray" to "gay", I didn't even know Gay was a bad word? Respawn continuously supports LGBTQ and now simply saying Gay in a normal conversation (no insults) results in a permanent ban. 

And before you guys suggest I submit a new appeal, I understand the whole procedure, however, it hasn't been very effective for me at all. EA's customer service refuses to hear me out and wants to shut my case down immediately. Although I explain my situation in-depth, add as many attachments to prove my stand, and state how unfairly I am being punished to the extreme, I just get the same automated replies. "Please do not expect further responses on this matter."

Honestly, I feel like I'm not being heard and they want to get rid of my case as soon as possible without a care for how much time and money I put into my game. I understand that I had said the bad word "gay", and I admit that I made a small mistake and shouldn't have said it in the first place. It was out of pure frustration. It was not my intention to go from a 7-day suspension to a permaban. I think this is a little too extreme. It's so frustrating, I wish there was more help I can get beyond the Customer service on EA's website because they gave up on assisting me. I feel like I'm never talking to a real person because they dismiss me immediately with no regard even though I am a loyal consumer and supported it's the company for over a year now. 

Here is some screenshots of my 7 Day suspension in November of 2021 and Permaban in November 2022.