Account Compromised and Banned
Dear EA Support Team,
I am appealing the ban on my EA account (EA ID: 35022333). My account was stolen and the violations were committed by the thief, not me.
On November 20, 2025, I used a public internet café. The next day I found unauthorized logins from Chongqing, so I immediately changed my password on November 24. After that I played normally for a few weeks, then stopped playing in mid-December. On December 17, I discovered my account had been banned on December 15 — I had not logged in at all during that period.
My legitimate game record: Over 2,600 hours of fair gameplay, purchased every Battle Pass and numerous cosmetics/skins. Clean history with no cheats, hacks, or violations. I have now exhausted all 3 appeals with only automated responses.
The ban does not appear in my Penalty History tool, so I cannot appeal through the normal process. I have already emailed [edit: email address removed] and contacted @EAHelp on Twitter with no response.
Evidence I have:
- Steam login history showing logins from unknown locations (Chongqing)
- Steam official password-change email (November 24)
- Steam phone number addition request email
- Internet café receipt
Please escalate this to manual review. Thank you.
