Forum Discussion

avrona100's avatar
avrona100
5 years ago
Solved

Account Was Falsely Banned for Cheating

So after not playing the game for a few weeks I wanted to play a bit, until to discover whenever I tried going into a game, that apparently my account was banned. I looked on my EA ban history page, ...
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    You will need to speak to our Terms of Service team @avrona100.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @avrona100 you will need to wait for our TOS team to respond to your appeal.


Darko 

avrona100's avatar
avrona100
5 years ago

@EA_Darko Was the initial automated email I got about the account being banned supposed be the "repsonse"? Because that's what I got soon after I was emailed to confirm my account's username and email. I checked my cases page, and the original case is marked as "fixed", while the second one as "duplicate". So what do I do now?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @avrona100 if our TOS team has declined your appeal then there is nothing that we can do on AHQ to change this.


    Darko 

    • avrona100's avatar
      avrona100
      5 years ago

      @EA_Darko Well then what am I supposed to do now or elevate the situation. Again this a completely false ban and I wasn't even presented any full reason for it, apart from an automated email.

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hey @avrona100 you can use the steps I shared above to raise a second appeal.


        I am going to lock this thread as there is nothing more that we can do to assist with TOS-related issues on AHQ.


        Darko 

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