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1ngtreeep's avatar
1ngtreeep
2 years ago
Solved

All progress gone

Hey there, short summary: In 2023 I‘ve been on a year abroad, hence I didn‘t follow updates on Apex all too much. Man was I thrilled to read that cross progression was happening when I returned in D...
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @1ngtreeep,

    If your platforms have been linked back to the original EA account and you're still not seeing anything restored, there unfortunately wouldn't be anything more we could do in that case, I'm sorry.

    Any time an account is unlinked there's a possibility the progress will be lost, and while re-linking can often restore that progress it's sadly not always the case.

    Our unlinking article goes into this, and any time an account is unlinked manually through the account page a warning is presented as well.

    Additionally this is a warning that should be provided any time support assists there, so while it won't restore the progress, I'd definitely suggest pulling up the old case from your case history page to provide feedback if the advisor you'd spoken with did not communicate that to you.

1ngtreeep's avatar
1ngtreeep
2 years ago

Hey @EA_Mako ,

first of all, thank you for your effort!

I signed in on PC and PS5, both accounts are still, sadly, on level 1. This is a real bummer to be honest, I never agreed to a deletion of my account data.

So there is no way EA can assist me in this case ? Sorry to ask that again, but it is hard to believe.

Philip

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @1ngtreeep,

If your platforms have been linked back to the original EA account and you're still not seeing anything restored, there unfortunately wouldn't be anything more we could do in that case, I'm sorry.

Any time an account is unlinked there's a possibility the progress will be lost, and while re-linking can often restore that progress it's sadly not always the case.

Our unlinking article goes into this, and any time an account is unlinked manually through the account page a warning is presented as well.

Additionally this is a warning that should be provided any time support assists there, so while it won't restore the progress, I'd definitely suggest pulling up the old case from your case history page to provide feedback if the advisor you'd spoken with did not communicate that to you.

  • 1ngtreeep's avatar
    1ngtreeep
    2 years ago

    Hey @EA_Mako ,

    I've read the disclaimer before unlinking my accounts, it only provided a warning about temporary problems to the accessability to my game data, at no place I've ever read that it could lead to a permanent deletion of my whole account data. This warning was neither provided by the support staff nor by the website itself. The only hint I see now is the, quote: "You MAY be able to get your stuff back" under the risks topic, which hasn't been displayed before I unlinked the accounts. And being an attorney myself, this would not hold up as a "warning" at all.

    Once again, i appreciate your effort @EA_Mako and of course know, you got nothing to do with how this probably not unique situation is being handled, but it is utterly frustrating to see how EA is just accepting that people get their accounts deleted without even wanting it.

    All the best for the future

    Philip

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @1ngtreeep,

    For clarity, this is the warning that appears when unlinking a platform. The Steam mentions would be replaced with whichever platform is being unlinked.

    The Apex specific portion to this would be, "If we unlink a platform account on your account that you use to play Apex Legends, you may lose your Battle Pass leveling and item unlocks, and you may have other errors." That would be in addition to the "You will also lose all game progress." mention at the end of the initial paragraph.

  • 1ngtreeep's avatar
    1ngtreeep
    2 years ago

    Hey @EA_Mako ,

    I know that. But it states clearly that you "loose access" to the content, not that it is deleted. Then in the end it says "you can relink ...to retrieve your progress". The terminology does not indicate that linking it to another account causes a permanent loss, it rather indicates that you will loose access, which itself would be fine, cause that would mean, the original EA Account would still be the place where the game data is stored.

    Best wishes

    Philip

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