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nekkxuu's avatar
nekkxuu
11 months ago
Solved

Apex Legends - Lost account progress

is it possible to receive a help from a human being instead of being sent the same automated response that doesnt solve the problem as the problem cant be resolved solely by me? 

  • EA_Mako's avatar
    EA_Mako
    11 months ago

    @nekkxuu 

    Gotcha! So this would be more due to the options you had selected for the case. 

    There wouldn't be a way to manually restore progress to this account, as the situation would be more a matter of finding the correct account. We aren't able to transfer content between accounts, but should be able to try and help locate the account you'd mentioned.

    Our support would need to try and verify some other information, so if you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, that should get this on the right track.

5 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey @nekkxuu,

    Sorry to hear you're having some trouble getting in touch with support.

    It looks like each case opened had provided the same message you mentioned, but also indicated you should be able to continue by resuming that same case.

    Are you able to resume a current case from your case history page here, instead of opening new cases? That should let you get through to an advisor rather than seeing the initial prompt again.

  • nekkxuu's avatar
    nekkxuu
    11 months ago

    when i press "RESUME CASE" it only shows  "Not what you were looking for? Try These" and it shows a bunch of help options but when i press it it gives me the option to write another case instead of resuming the original one.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @nekkxuu 

    Gotcha! So this would be more due to the options you had selected for the case. 

    There wouldn't be a way to manually restore progress to this account, as the situation would be more a matter of finding the correct account. We aren't able to transfer content between accounts, but should be able to try and help locate the account you'd mentioned.

    Our support would need to try and verify some other information, so if you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, that should get this on the right track.

  • nekkxuu's avatar
    nekkxuu
    11 months ago

    I think the title is kind of misleading, but thats on me, I didnt "Lose" account, the thing is that my pc account(The one im using right now) and xbox account use the same EA account but the skins, levels and all things are not the same as if the accounts didnt merge ( I tried looking for ways to merge via EA youtube channel and EA Help but there wasnt an option to do it like on videos and guides)

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