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Mallang_e2's avatar
Mallang_e2
2 years ago
Solved

Apex Legends account reset

 

My Apex Legends account has been reset. all levels and purchased skins have been lost. what should i do?

[CM - Edited title for CAPS]

  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @Mallang_e2,

    Sorry for the concern here! It looks like your account was affected by an issue that occurred back on April 2nd, but we should be able to get that fixed up.

    There are a couple things we need to confirm before we can proceed, so I've sent you a DM here on AHQ.

    Please check your DMs up in the top-right corner and get back to me there when you can, thanks! 

9 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Mallang_e2,

    Sorry for the concern here! It looks like your account was affected by an issue that occurred back on April 2nd, but we should be able to get that fixed up.

    There are a couple things we need to confirm before we can proceed, so I've sent you a DM here on AHQ.

    Please check your DMs up in the top-right corner and get back to me there when you can, thanks! 

  • z6zzz's avatar
    z6zzz
    2 years ago
    I have the same problem, please help me solve it, thank you
  • Mallang_e2's avatar
    Mallang_e2
    2 years ago

    I am also going through the same situation. Level reset, characters also disappeared.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Mallang_e2 

    Please check your DMs on AHQ. I've sent you a DM after your original post as we need to verify some information before we can get this fixed up, thanks!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @kmk4545 @emmski97 

    When was the last time you logged into Apex?

    The issue that took place yesterday has been resolved, so if this just occurred within the past day please restart and try again, then let us know in this thread if you're still having trouble.

    If you're still seeing the issue at that point please also let us know there which platform(s) you play on so we can pass along the information, as we've otherwise seen this be resolved for everyone from yesterday's issue. Thanks!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Zencho_369,

    If you have the same problem, please follow the same steps in my post above so we can verify some additional details, thanks!