What troubleshooting steps do you suggest other than verifying account info, changing/resetting the password? I can log in to the account on PC, but get the same error as OP when attempting to log in on PS4.
Community ManagerHey everyone.
It looks like there were some connectivity issues yesterday, but everything should be back up and running now.
If you're still getting this same error when you're trying to log into Apex Legends please let me know.
/Kent
@EA_Kent wrote:Hey everyone.
It looks like there were some connectivity issues yesterday, but everything should be back up and running now.
If you're still getting this same error when you're trying to log into Apex Legends please let me know.
/Kent
I still have the same issue!
No reply? I would very much like to know why I still can't get past this error
Community ManagerHey guys.
Thanks for following up. Which platform do you play on? Have you had the chance to try any sort of troubleshooting steps at all?
/Kent
@Peps0100 wrote:
@EA_Kent wrote:Hey everyone.
It looks like there were some connectivity issues yesterday, but everything should be back up and running now.
If you're still getting this same error when you're trying to log into Apex Legends please let me know.
/Kent
I still have the same issue!
I am having the same problem. I have yet to see a resolution. Already reset password. Can log into the website with the new password without a problem. In the PS4. It won’t do it.
I’m having this issue
Hello, I am still currently having these issues
I fixed my log in problem issue by creating EA and PSN adult accounts.
I have the issue still
Community ManagerHey all.
If you're still getting this error I'd recommend getting in touch with the EA Help team when you have a chance so they can pull up your account and take a look.
You can find more details on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well.
/Kent
Community Manager
