Apex Legends won't launch [PC]

I have this same issue with Apex and sophos home.

Please try to go into your settings (on that web page that opens) .  Turn off exploit mitigation and see if you can launch the game.   

Thanks

Ryan

Have you got any other anti-virus or anti-malware software installed? I’m very new to the PC scene so the only advice I could give is to uninstall any of that software but if you don’t then I really have no idea sorry ☹️

edit: I didn’t read your response properly but I think we had different issues because my game didn’t even get to the respawn and ea logos it just didn’t run the launch sequence full stop

---

@GGGoatx wrote:

Ok, what solved the problem for me was:

1 - Make the clean boot
2 - Find out that MSI Afterburner and Riva Turner Computer statistics overlaping Apex was crashing Apex Easy Anti Cheat mechanism and was disturbing my game to start. 

And yes: I made almost imaginable possible things before doing this, except reinstall Windows.

---

@GGGoatx 

Good to know. Thanks for sharing what worked for you with others here. See you out there this weekend!

How do I fix step 2?

---

@t1p5 wrote:

this thing that u told me is not working and i have a very good pc

---

@t1p5 

This post is from 2019 so I'm going to close it down since it's rather old. If you are having trouble launching Apex Legends on PC, please search a more relevant post under the Technical Issues board to reply to or create your own. It's important for us to understand what is actually happening on your end, so important pieces of information can include:

• What happens when you try to launch it, any error messages? If so, what does it say? Screenshots are helpful
• Are you running any other programs in the background?
• What steps have you tried so far to fix it?
• Have you tried running the Repair option by right-clicking on the game?
• Have you been able to successfully launch the game before?

Attaching a DxDiag can help us determine what is causing launching issues too since it will show us your specs, driver update dates, and Windows reporting errors.

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/