Community ManagerPlease make contact with an EA Game Advisor, maybe they will be able to spot the issue on your account.
Click the following link to get started: https://help.ea.com/en/contact-us/
Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
Thanks.
@EA_Barry
The link you sent me wont work either. https://help.ea.com/en/contact-us/
It works until i'm suppose to choice contact option. Then the site just stops loading.
Find more users with the same problem here https://answers.ea.com/t5/Technical-Issues/Game-crashes-before-main-menu-after-Aftermarket-Update/m-p/9569703#M85397; very interesting that you were able to play on another account using the same pc tho..... 🤔
@NeuroFuzzy
I tried everything else so i called my sister to borrow and just try to see if i could launch the game. It worked.
If the case was that i got banned it should atleast say so haha
I've been in chat to an EA advisor for the past hour, no progress on the issue. Exactly the same problems as previously mentioned. Created a new account and the game loaded fine, tried my main on my friends pc, it crashed. It's 100% an account issue.
Any update on this topic?
I have the same issue since season 6 apparently. I thought it was some software/hardware issue, but luckily i found this topic, and tried to create a new account and it works with that.
So what the hell? What happened to my account?:S
I’m having the same exact issue but on Xbox
