I logged into EAhelp today to see my ban was finally overturned after months of appealing. When I went to go and play the game it said that I am still banned. What do I do?UPDATE 10/28/2023: After making this post and still not being able to load into a game on my account, I went and checked my ban history to where there is a brand new ban that was issued today. No idea why I have a new ban when I haven't even been able to play the game. The ban was issued when I was in the middle of a live support chat trying to figure out this current situation. Just about ready to give up honestly

Hi, I'm experiencing the same issue, I'm part of the Linux Banwave from some months ago, but I never got unbanned and all my cases got rejected (until now)My ban appears as overturned, but I still can't play, any chance of a CM answering to this maybe? Could be some type of error in the EA servers?

Dispute already made, just waiting for the answer that should come next week.For now is good to talk about the situation in other places, we know that EA support kinda sucks and lacks from real answer after 3 tickets.

For those facing a similar issue, I recommend taking your time and not giving in to emotions. Do not DISPUTE your case independently in the "BAN" section in My Cases or on MY BAN HISTORY page. Instead, contact a EA live support agent through the "START A NEW CASE > Apex > See all topics > I need help logging in to my EA Account" section. This way, you won't lose your 3 appeal tickets for your BAN and deal with disputes against automated responses from the TOS team. An agent will assist you with this. Whether this will result in the ban being removed at the moment is unknown.

Thank you @TheRedLion93 for your positive attitude.Currently, we are dealing with a kinda similar situation with @LootGoob regarding an issue on the "Infraction History" page.The APEX_LEGENDS Ban Status is marked as "Overturned," but there seems to be an error or some other reason preventing access to play online.And scripted bot messages on emails about the cases were declined even though the account was already unbanned, as indicated in Infraction History.I've been playing since the early seasons and have participated in almost all events. A significant amount of limited cosmetics and badges that can no longer be obtained has been accumulated. This is important. Battle passes and skins were purchased, and a lot of time, money, and effort were invested into the game. The goal is not to lose an account that, according to the information on the EA profile, is unbanned.I've reached out on Twitter, and if there are any updates, the information will be shared here. It might be useful for other players in the future.

@TheRedLion93I can't there is no explanation just a brand new ban. I am currently waiting for the email which might take a day because it took a while last time. Live support after I explained the situation I made this post about just said that there is a ban on my account and he is going to elevate my case to the concern team. At first I thought he was talking about the one that got overturned so after I ended the chat with live support I went and refreshed my ban history to find that brand new ban. I have no clue why there is a brand new ban I haven't even been able to play the game. This is frustrating, feels like they're playing with my emotions

Ban overturned, but when trying to play the game it says that I am still banned

43 Replies

LootGoob
2 years ago
@TheRedLion93 My ban is labelled as overturned on the EAhelp website on my ban history. My issue is that when I try to play Apex it still says that I am banned in the game. I really don't want to create a new account, because I've put time and money on this account I'm trying to dispute.
TheRedLion93
2 years ago
@LootGoob

You can try and contact an advisor and may be able to look into this further. To get in touch with one, try messaging @EAHelp through Twitter to see if you can get a better response
You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.
timdaniyarov
2 years ago
Thank you @TheRedLion93 for your positive attitude.

Currently, we are dealing with a kinda similar situation with @LootGoob regarding an issue on the "Infraction History" page.
The APEX_LEGENDS Ban Status is marked as "Overturned," but there seems to be an error or some other reason preventing access to play online.

And scripted bot messages on emails about the cases were declined even though the account was already unbanned, as indicated in Infraction History.

I've been playing since the early seasons and have participated in almost all events. A significant amount of limited cosmetics and badges that can no longer be obtained has been accumulated. This is important. Battle passes and skins were purchased, and a lot of time, money, and effort were invested into the game. The goal is not to lose an account that, according to the information on the EA profile, is unbanned.

I've reached out on Twitter, and if there are any updates, the information will be shared here. It might be useful for other players in the future.
LootGoob
2 years ago
@timdaniyarov Same dude, glad i’m not alone in this. Our situation seem to be exactly the same. I finally got my first heirloom right before the ban and have been playing since season 7. Lots of time and money put into this game as it’s the only game I actually play and try to improve at.

Yeah if you get any updates, I’d really appreciate it if you share the information here
ooLumiioo
2 years ago
@LootGoob literally my exact same situation if everything for you falls through id try the ea help on twitter.
LootGoob
2 years ago
@ooLumiioo
I’ve tried EA help on twitter, but it just redirects me back to the EAhelp website to file a case which I’ve already done multiple times prior. What options do you get when trying to contact them through twitter?
RacsuChile
2 years ago
Hi, I'm experiencing the same issue, I'm part of the Linux Banwave from some months ago, but I never got unbanned and all my cases got rejected (until now)
My ban appears as overturned, but I still can't play, any chance of a CM answering to this maybe? Could be some type of error in the EA servers?
LootGoob
2 years ago
@timdaniyarov UPDATE 10/28/2023: After making this post and still not being able to load into a game on my account, I went and checked my ban history to where there is a brand new ban that was issued today. No idea why I have a new ban when I haven't even been able to play the game. The ban was issued when I was in the middle of a live support chat trying to figure out this current situation. Just about ready to give up honestly
TheRedLion93
2 years ago
@LootGoob

Can you describe what the ban is for?

And what did live chat support say?
LootGoob
2 years ago
@TheRedLion93I can't there is no explanation just a brand new ban. I am currently waiting for the email which might take a day because it took a while last time. Live support after I explained the situation I made this post about just said that there is a ban on my account and he is going to elevate my case to the concern team. At first I thought he was talking about the one that got overturned so after I ended the chat with live support I went and refreshed my ban history to find that brand new ban. I have no clue why there is a brand new ban I haven't even been able to play the game. This is frustrating, feels like they're playing with my emotions

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Ban overturned, but when trying to play the game it says that I am still banned

43 Replies

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