Can't access legends tab and currency says -9999

just wanted to give a personal update on this issue. I have read a few other reports, from about a year ago, saying people have made “temporary fixes” by port forwarding (Xbox/apex ports) and/or clearing memory cache. I can report that neither of these work in solving the issue. (For me at least)

In addition, one other individual said that he moved Apex legends from his internal Xbox drive to his SSD card, then moved it back and it “fixed” the issue. Tried this and naturally that failed as well. 

The more time goes on the more certain I am that this is totally on EA’s side. Especially after testing over the past 24 hours. However, because this affects us spending money I’m sure they will want it fixed asap.

I connected my xbox and playstation to the same account and when i did that my playstation wouldn't let me see my legends and other tabs all i could see is the play and club tab and the apex coins, crafting materials, and legend tokens have this white line going back and forth and they are not stopping and i saw a communtiy thing and did a power cycle and it still is doing the same thing how do I buy legends and get it to go away?

https://answers.ea.com/t5/General-Discussion/I-can-only-view-the-Play-tab-and-club-tab-and-the-power-cycle/m-p/12604286#M236906

https://answers.ea.com/t5/Bug-Reports/Cant-access-legends-weapons-battle-pass-or-store/m-p/12565895#M99944

https://answers.ea.com/t5/Bug-Reports/Lobby-tabs-not-working/td-p/12566033/page/3

https://answers.ea.com/t5/Technical-Issues/cannot-choose-legend-and-choose-weapon-and-go-to-store-in-PS5/m-p/12602602#M171810

https://answers.ea.com/t5/Technical-Issues/Game-glitched-at-main-menu/m-p/11981843#M159908

https://www.reddit.com/r/apexlegends/comments/giikw4/i_think_my_apex_is_broken_i_cant_select_the/?sort=new

https://answers.ea.com/t5/Technical-Issues/When-I-log-in-I-can-only-access-the-club-and-Home-Screen-on-apex/m-p/9906219#M93028

are you just showing how many people have said the same thing or is their a responses i can use in one of them 

wdym by wipe

and if you mean reset then yes 

It been like that for a week and a half 

if i am getting on your nerves i am sorry

Hey @Goldenone354 

Hey, don't worry about them.
What you are having is a bug that is currently being investigated.
Sadly there isn't much you can do at the moment but we will keep you up to date on this. 🙂

EA David replied in another thread about this.

@EA_David wrote:

Thanks for the posts, this is being looked into. 

Edit: As a potential troubleshooting step for this issue, please restart and wait on the lobby screen for about a minute before navigating to any other tabs to see if this allows your currency and profile info to all load correctly.

If you're still encountering this afterwards and can provide ideally a short video showing the issue or a screenshot of the lobby if not, that will help as we continue investigating, thanks!