It's fixed guys! Go and get your shards in game now
DYSPROssium edit: added dev response twitter image.
Hey @MelancholyKiKi
Most of the time people overestimate the number of packs opened.
You can share this link with your friends to check how many packs they have opened.
Apex Legends - Pack Calculator
We all participated in the anniversary activities, which led to the reset of the minimum guarantee. I think this bug should be fixed. Many Chinese players have this situation, and I hope it can be solved as soon as possible
Just some clarification about the heirloom shards and 500 pack count:
I'm not saying that there is no bug, just giving some information.
Thanks for posting the question here, btw.
Community ManagerHi all,
This is a topic we see come up every so often. We've sent some reports like this up for investigation several times in the past, and in each case it was found that there just weren't enough eligible packs opened on the account to trigger the bad luck protection.
As far as I know there are no bugs, and the bad luck protection is working as designed. If you haven't yet received any heirloom shards I'm afraid it means you haven't opened enough packs to trigger it. Keep in mind, there are some packs that aren't eligible, such as event packs.
A pack counter is something we've been seeing feedback on for quite a while, and I agree that it would be a really nice addition to the game. Hopefully it's something we might see in the future. Until then, I'm afraid we don't have a reliable way to track the number of packs that have been opened, so it can be frustrating when it feels like you should have hit the right amount. The third party calculators and trackers are handy to get a general idea, but the numbers can be off. I'd say use these as a sort of general guideline of how close you might be, but try to keep in mind that the number isn't precise.
Thanks everyone,
/Kent
Community Manager
