Cross-Progression
- 2 years ago
Hey @MiddleSchoolSock,
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
When Cross Progression went into effect, it only would have pulled content from platforms linked to the same EA account. There is no way to transfer or merge progress between separate EA accounts.
In this case, it looks like the PSN linked here was only linked at the end of last year. It sounds like you'd played prior to that if you have a level 800+ account, so that must have been while the PSN was linked to a different EA account.
This would be why you're not seeing that content on the current account. When you logged in again back in January, it was to this same account however this wasn't the account with your original PSN progress. You would need to try locating whichever EA account had your PSN linked before that point and re-link it there instead to try restoring access to any missing content.
If you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.