Hello,We've been trying to play Apex Legends with an Xbox Child Account + PC account.Xbox account has Live Gold and plays Apex Legends with multiple friends (on Xbox). I disabled all of the child settings on the console and online, and cross-play, adding friends, etc. was already allowed.We can find each other's user name and it says sent but then nothing pops up on the other person's screen.We signed out of the child account and signed into an adult xbox account, then successfully added both for crossplay... But this doesn't help because he wants to use his Xbox account he's been using for over a year (level 61).I've verified that the two accounts aren't associated to the same EA Origin account... I even tried creating a new Origin account on PC and it still didn't work.Can anybody help?

https://www.amazon.com/photos/shared/wfIt8AfiTTOKshiNgZfkjQ.u6wWU3xPBWtdvgxdJq6x1Q We had the same problem. We used this thread to try to remedy it, but it didn’t fix it. Once we went in and explored more of the permissions, we found the issue. The photo shows where to look and there were two restrictions for communications outside of Xbox live that we have to allow in order for the cross platform play to work. Hope this helps!

Hes playing on an xbox. Weirdly if he plays on his switch it's not greyed out but he doesn't give him xbox account even though we logged in with the same EA account so he wants to.play on his xbox as it's also better.

Hi @CitrusBandit13, Have you checked to see if cross-play is enabled under the Xbox Privacy settings for that particular account? In addition to the Child Account Family Settings there's another place where you can enable/disable cross-play as well. To see if it's enabled follow the steps below: Go to your Xbox settings Scroll to Account and click on Privacy and Online Safety Click on Xbox Live Privacy Click on View Details and Customise Click on Communications and Multiplayer Change "You can play with people outside of Xbox Live" to unblock. Let me know if you're still running into the same issues with the Child Account afterward. Thanks! /Kent

@CitrusBandit13 Hmmm, got it. Just to make doubly sure, you checked and made sure the Child account isn't connected to the same EA Account as your own Xbox account? /Kent

@CitrusBandit13 Got it, thanks! I'll pass this information along for a look. /Kent

Crossplay Issues (Xbox Child Acct + PC)

35 Replies

EA_Kent
Community Manager
5 years ago
Hi @CitrusBandit13,

Have you checked to see if cross-play is enabled under the Xbox Privacy settings for that particular account? In addition to the Child Account Family Settings there's another place where you can enable/disable cross-play as well. To see if it's enabled follow the steps below:

Go to your Xbox settings

Scroll to Account and click on Privacy and Online Safety

Click on Xbox Live Privacy

Click on View Details and Customise

Click on Communications and Multiplayer

Change "You can play with people outside of Xbox Live" to unblock.

Let me know if you're still running into the same issues with the Child Account afterward. Thanks!

/Kent
CitrusBandit13
5 years ago
I changed all Xbox family settings to unrestricted/adult, ensured Xbox settings crossplay is enabled and can add friends (he already plays crossplay with PS4 players in other games too...). Then only thing I can find that looks fishy is that the crossplay enable/disable is greyed out.
So far we've gotten PC + Xbox Adult account working, but not PC + Xbox Child account.
EA_Kent
Community Manager
5 years ago
@CitrusBandit13

Hmmm, got it. Just to make doubly sure, you checked and made sure the Child account isn't connected to the same EA Account as your own Xbox account?

/Kent
CitrusBandit13
5 years ago
@EA_Kent

Yes, thanks for the responses... I even went so far as to create a NEW Origin account on PC and try adding the Xbox Child Account... Still having issues.

The XBox Child account can see PS4 players when playing a match, but our friend requests won't go through.
EA_Kent
Community Manager
5 years ago
@CitrusBandit13

Got it, thanks!

I'll pass this information along for a look.

/Kent
jilli1003
5 years ago
Hello

We are having a similar issue. Our son plays Apex on his child account and cross plays with other Xbox one friends with no problem ...but he wants to cross-platform play with friends on PS4 and is unable to. His cross-platform 'enable/disable' button is greyed out.

I'm feeling sad and cross because two separate EA advisors on two separate chats ( back on the 7th and 8th of October) told me it was simply a matter of time and because it was in Beta it was being rolled out slowly and he would get the function. Today, after he's waited patiently, another chatbox advisor has said they can't help and referred me to this thread!

Please can anyone help?

Jill
EA_Kent
Community Manager
5 years ago
Hi @jilli1003,

Thank you for the details!

Just to confirm, have you double-checked the Xbox privacy settings on your son's account to make sure that cross-play is enabled there? You can find more info on how to access those settings over at the Microsoft Support website.

Let me know if he's still having trouble playing with his friends on PS4 with cross-play enabled in the Xbox privacy settings. Thanks again!

/Kent
Starflight001
5 years ago
https://www.amazon.com/photos/shared/wfIt8AfiTTOKshiNgZfkjQ.u6wWU3xPBWtdvgxdJq6x1Q
We had the same problem. We used this thread to try to remedy it, but it didn’t fix it. Once we went in and explored more of the permissions, we found the issue. The photo shows where to look and there were two restrictions for communications outside of Xbox live that we have to allow in order for the cross platform play to work. Hope this helps!
Starflight001
5 years ago
@jilli1003 I responded to Kent. We found a solution for us.
EA_Kent
Community Manager
5 years ago
@Starflight001

Thanks for the info! 👍

/Kent