Hi, when i try to play Ápex, EAC report an error that says "Fail to start. Please use the 32 bit version of the game". I tried to reinstall EAC, reinstall ápex and keep failing. What else can i do? Thanks.
Hmm,
Okay i assume your all running 64bit OS because thats what modern systems run, have you all tried running Apex in Admin mode?
Hmm your missing the diagnostics part of the Dxdiag at the end, are you able to try again but wait for the green load bar at the left bottom side to load?
alright open your firewall and whitelist EAC and Apex.
Some third party Antiviruses have their own firewall but if you rely on Windows defender then use the default windows method.
how to here: https://computing.which.co.uk/hc/en-gb/articles/209752885-Allow-or-block-programs-with-the-Windows-Firewall
This issue will still be raised to staff @BallsackAttak i just need check the relevent areas for a fix on the client side of things. 🙂
I enabled both EAC and Apex on my windows firewall and nothing changed sadly. Hopefully this is better:
Hi I find myself confronted with the same problem. The EAC launches then tells me off and to launch hte game with its version 32-bits.
If I don't click on anything the game launches but then every 2 minutes the game realises the EAC is not running and I'm sent back to the title screen.
I realized a DxDiag too in case it might help pinpoint the problem. I joined it to this message.
Hmm,
Okay lets try looking at the Origin Web Helper Service since appears in both Dxd's.
Press the Win key and type services then hit enter.
Now scroll down to the service called Origin Web Helper Service.
Set the startup type to disabled and if its running click the stop button.
Then after hit apply and run Apex again.
If this does not resolve it, follow the process again and set the startup type as Automatic and apply.
I set it to disable and failed, and then set it back to automatic, but it still didnt work. Hopefully this is fixed soon
okay cool, ill forward it and wait.
Just a reminder its near christmas so it may take some time. 🙂
Community AdminHey, back in the Services App, can you check the startup status for Easy Anti-Cheat, and if it's set to anything but "manual", try toggling it over to "manual.
I'm having the same problem. I've tried everything you suggested. I'll leave it with my dxdiag if that helps.
sir can you help me?same problem here
32 bit version of the game
Community Manager
